WCCU Credit Union, Wisconsin Dells, WI

WCCU has destroyed our credit because they wrongfully submitted a "Delinquent Report" to the credit reporting agencies on an account with a Zero Balance on a Construction loan, just days after we signed for the loan in October of 2021. We did not know this until we seen our FICO score on a credit card in January of 2022 and this is when we tried making calls to WCCU. We had already connected with Transunion on who made such a report on us. This is in violation of the FCRA (Fair Credit Reporting Act) We had to hire an outside law firm to fix our credit scores. This comes with a price $$$$. Not one of the people we left messages with has returned our calls. Also, there was a wrongful deposit into our savings account and then when it was realized, they subtracted it from our checking account. We have lost faith in a credit union we had put trust in with all our accounts. It shocks us on how they have not connected with us. This is NO way to treat clients. VERY DISAPPOINTED Now we are seeing increases in insurance rates and so on. It takes time for The Big 3 (Transunion, Experian and Equifax) to make these corrections and it has certainly disrupted our lives!!

Not a fan. My son is disabled and receives SSI income but they require a person to keep $50 in savings instead of the typical $5 at most credit institutions- moving my son’s account to US bank. they do not require a minimum balance. Also, they decline a lot of debit card transactions when they are closed. I LIVE in Wisconsin Dells so they shouldn’t decline transactions in the area. When I spoke to someone they claimed it is because fraud is high in the Dells.

January 5 I just saw WCCU charged me for 1,128 $. I gave them a call and asked them for a reason. They said you didn’t send us the documents about your insurance and we made a Insurance for your vehicle. But they never e mail, call or messaged me about that.That’s happened when I all ready have insurance. Anyway I sent them my documents and they said that’s not full coverage you have to make full one. I said all right and we made new one with banker and then she said you will have your refund in 2 days! I got my refund after 7 days but not fully just 708.83 $. And than I called them back and asked for total amount which is 1.128$. They said we charged you because your insurance wasn’t full coverage. There’s bank ; they never asked, e mailed, called or inform you and after 3 months they just charged you without your permission without saying anything! That’s fraud, that’s gotten gain’s, that’s is robbery and this is exactly injustice ..

Tried to call ahead of time more than once and sat on hold much longer than anyone would be comfortable with. Went in person and was told that the loan officer was busy all night and then I asked for a manager to express frustrations the woman at the desk got an attitude saying the loan officer is the manager. How can anyone get anything done when on the phone you can’t get anyone and then in person you can’t get anyone as well! This was my first time ever here and it will be my last. Also instead of trying to get the managers attention the cashier tried very hard to deny me any type of help. And then she just walked away. Yikes!

They need to update their hours of operation, I looked here saw open to 6pm, I had planned to open an account, Arrived at 410p. Hours on door said 5pm. Ok I thought still enough time..I came in spoke to a teller, I said want to open an account, She says it takes about 45 min, and they close at 5pm. I said website says 6pm. She said I know, can you come in tomorrow between 8 -12. I said no, I guess I try next week sometime. They lost me as wouldbe customer. And now reading the reviews, I'm glad I didnt. There are other banking instituions.

Fix your hours on google!!!! Nothing more frustrating that making the trip to my bank to find you close 1/2 hour earlier than advertised. -One Upset Customer

Would never recommend them. Been banking there for over 9 years and they are still the worst option for loan rates of any kind. Also wouldn’t let us open an account for our daughter who just turned 14, because she needed to be present, yet they said we needed to be there before 3 to set it up, well sorry she’s in school and not a valid reason to pull her out early. We are her parents on the account with her, makes absolutely no sense if we are both present or had her come at a later time. The lady was also pretty rude about it and we were made to feel like an inconvenience. We will take all four of ours and our children’s banking elsewhere. Kindness goes a long way.

January 5 I just saw WCCU charged me for 1,128 $. I gave them a call and asked them for a reason. They said you didn’t send us the documents about your insurance and we made a Insurance for your vehicle. But they never e mail, call or … More