Mariner Finance, Round Rock, TX

Absolutely terrible customer service. Rude on the phone, treats clients like garbage. Avoid dealing with this branch, as whoever is the supervisor there doesn’t monitor employees and their performance. Referencing a woman I believe who’s name was Nina, absolutely rude and I’m disgusted with her attitude she had when I just asked if my $4,000 payment went through. Nina if you read this, you really should consider doing a job not in customer service, especially dealing with high amounts of cash. Thank you.

Mariner was the only place that would help me with a loan with my not so great credit , and also helped refinance it, Brooke was so great in helping me and very polite and demonstrated a very good customer service!

Great company. Great customer service. The process is easy and fast. You will get your decision the same day.

Mica u were great I'm pretty sure that all of you know ur job. So I'm very glad that's went in. Very Professional.Thank u Ladies.

This "business" doesn't even deserve the one star that I gave. What business sets up a call back time, only to place you in the que with everyone else, then send you to voice-mail after 40 minutes holding?? I work in customer service, when i set up a call back time and day, I call them and talk to them. They don't wait, which is the whole purpose of setting up the call back. I called two different numbers several times and never reached ANYBODY. Today was the last straw. Twenty minutes into the hold, I was caller number two (down from 9), but the call was NEVER picked up! I got the dreaded voice mail message! As I type his review, I am at 30 minutes holding, and i don't expect a human to actually answer this call; great job Mariner Finance at delivering exceptionally horrible customer service. I don't need your money THAT bad. You guys are a waste of time.

took out a loan with Mariner Finance in July. When entering my bank account number on their app I transposed 2 numbers. That caused my payment to be returned. I was not aware of this until I received a letter on Saturday. On Monday, I made contact to rectify the situation, but was told I would no longer be able to pay from my bank account due to the returned payment. I was told that I would have to use a debit card. However, my bank uses Discover for debit cards and they do not accept Discover. While the mistake was 100% my fault, they are unwilling to give any grace. They will not accept a payment from my bank account or my debit card. The issue was never a lack of funds. It was human error on my part. I was promised a call back from a GM as the branch manager was unwilling to accept my payment or help me. That call has yet to be received.

Was very fast ,simple process. I called ,was approved , informed of what documents were required. I could have finished it from my computer. but was close. So I chose to go to their Round Rock branch. in and out in about 30 minutes. competitive rates ,professional service.

Thank you for allowing me to share the great experience and professionalism that you all shared with me on yesterday what a great set of people and professionals with a smile and courtesy may God continue to richly bless you and all of your endeavors you all have showed a great interest in my concerns be blessed and keep a good spirit