This bank puts a daily limit on your debit cards, so it’s hard to make large purchases. No one is available on holidays or after business hours to if you need help with a card or to make a large purchase. My husband has had to have his debit card replaced 3 times in the past year or so due to a malfunctioning chip. I called and spoke with someone about an issue eleven days ago. The employee who answered the phone did not fix the issue, but eventually asked if I’d like a branch manager to give me call back and help. I gave her my phone number and, eleven days later, no one has called me. So I can understand the issues with the card chips, the unavailable hours, and the daily purchase limit being downsides of banking with a small-town bank. However, if they can’t even be bothered to call you back, then what are the benefits? I don’t recommend banking here.
Jesse Knight
1 year ago
Honest and friendly banking. Employees that care and handle business quickly and efficiently. Best bank in Polk County, hands down!
Lacy Gears
1 year ago
Fast, Friendly, Hometown feel, but professional & lots of services offered. I’ve used them since 2010 and never had an issue.
Haley Koon
1 year ago
Always helpful and nice staff ☺
Jennifer Moore
1 year ago
Very nice and comfortable lobby great bank.
Lena
4 months ago
Times of operation need to be changed, they're not correct. I showed up at 7:30am expecting the bank to be opening like the listing said and the hours on the building say 9! Very frustrating for people trying to plan around a visit to the bank.
Erikka Summers
4 months ago
This bank puts a daily limit on your debit cards, so it’s hard to make large purchases. No one is available on holidays or after business hours to if you need help with a card or to make a large purchase. My husband has had to have his debit card replaced 3 times in the past year or so due to a malfunctioning chip. I called and spoke with someone about an issue eleven days ago. The employee who answered the phone did not fix the issue, but eventually asked if I’d like a branch manager to give me call back and help. I gave her my phone number and, eleven days later, no one has called me. So I can understand the issues with the card chips, the unavailable hours, and the daily purchase limit being downsides of banking with a small-town bank. However, if they can’t even be bothered to call you back, then what are the benefits? I don’t recommend banking here.
Jesse Knight
4 months ago
Honest and friendly banking. Employees that care and handle business quickly and efficiently. Best bank in Polk County, hands down!
Erikka Summers
1 year ago
Jesse Knight
1 year ago
Lacy Gears
1 year ago
Haley Koon
1 year ago
Jennifer Moore
1 year ago
Lena
4 months ago
Erikka Summers
4 months ago
Jesse Knight
4 months ago