Central Willamette Credit Union, Albany, OR

Don’t dare deposit money to this bank, they love to lock you out of it for no reason, even a year with the same bank and only depositing one kind of check, and they’re completely legitimate payroll checks. Go to OnPoint credit union instead, they give you access to your own money and they also have a far superior app which shows the direct deposit information. CWCu makes you call them and share your social security number over the phone to do so.

Crooks. Charged me a bunch of fees on cancelled payments after I requested to close my account in what can only be described as obvious retaliation. They wouldn’t close my account when I asked, by the way, telling me a supervisor would call me to discuss the closure. That has never happened. They confirmed my contact info over the phone, as well, so it’s not a matter of bad contact info. It’s profiteering. Don’t give these thieves your business or you’ll likely regret it.

Stopped by here after work hoping to open a checking account, I left after standing in the front of the line for over 20 minutes while one slowly built up behind me without even being acknowledged of my presence, I mean I’m usually very forgiving in customer service, but for a bank with over 6 people behind the counter and no “welcome in” or “sorry about with wait” I was kinda blown away. Anyways, considering there is a review almost identical to mine from 2 years ago…if you are looking for good customer service and a local bank to open a checking account, I suggest going elsewhere.

Austin is always the one to call. Today he proceeds to tell me that I’m 52 days late. Even after I pull up the email that shows I paid he tells me I’m wrong. That he’s not sure why we’ve had problems with the account, they seem to loose our insurance info too then expect us to pay for their insurance. I’ve had my agent call them multiple times. So after Austin puts me on hold he comes back to say their system had a glitch and they’re back dating payments. Main thing is with working in customer service the customer might not always be right but you don’t flat out say that to them. In the end Austin was wrong, I also have a car loan with Linn Co and they’re way better to work with. Never recommend being a customer with this bank

I've had countless issues with this bank when travelling. Consistently get locked out of my account and have dealt with a blocked card more times than I should ever have to. Most recently a family members card stopped working and receives an error code anytime it is used. The best answer we've gotten from an employee is to wait until after midnight and see if it "resets". I wouldn't recommend this bank to anyone who travels or uses their card often.

The Worst Customer Service ever!!!!! I am not a customer, trying to receive a check from my Aunt left for me, On, April 22, a guy left me a msg (10) days ago! “The check was in the mail” Never fall for that! Then that same guy has been gone!!! 😡 I can’t believe how many times I have spent on the phone trying to find someone to find out about this, every time I was passed onto another area, they ALL could NOT help me!!! My siblings received their checks last week!! One lives in Vancouver the other in Portland. The checks were coming from Albany……I live in Corvallis . I went into the office here in Corvallis I was told they couldn’t help me 😡 Customer Service is non existent!!!

I have asked this bank multiple times to turn off debit overdraft coverage. It is usually a small debit of less than $5.00 due to a missed calculation on my part, then they hit me with a $30 fee, which then puts me in the negative and it’s a domino affect. They start charging me multiple overdraft fees. It’s a nightmare. I am a single Mom so yes, a miscalculation can send me into the negative. After this happening several times, they finally told me when they turn it “off” that only works for terminal purchases. Any recurring debits (like subscriptions) will still be covered and charged a $30 fee. That cannot be changed.

Yeah this credit union has turned into thieves. Deposited 500 cash in the atm (to pay my rent). The atm said I had 2 fake bills, and only returned one of them. Then a week later I’m locked out of my account with no notice. This is just the recent issues I’ve had over the past couple years. Not to mention, they will stick you with $30 over draft fees, over and over and over with no mercy.