Wright-Patt Credit Union, Springfield, OH

I have a business account with wright patt I've never had Andy trouble cashing business checks there until today I've taken 5000 dollar checks in there and cashed them before and today I walk in to cash a check and the teller tells me that they are requesting a hold on the check because I've never cashed a check from that customer before when the day before I cashed a check of similar amount from the same customer and the teller says she can't find it in the system. So I call corporate and that lady finds the transaction just fine and then proceeds to tell me that it was the tellers personal decision to put a hold on the check furious is an understatement of how upset I am I have guys that were expecting to be paid today I'm probably going to be finding a new bank

I have never had better service. Very helpful and have had very good service on my car loans. 5 stars from me and my family. Thank you WPCU

Horrible experience with their loan department. Drea should be ashamed of how she treats customers like something she's stepped in. As for the actual branch, many of the tellers are snobby and minimally friendly.

nice low rate, horrible about sending out bills, an example if you have a car loan through them and let say the loan is due on 12 nov, they don't send the bill out till Dec 12. a month late. and that is policy not an accident.

3rd time in a row on different days at the Springfield location on Bechtel Avenue (during business hours) that the ATM did not have cash to fulfill my withdraw. They need to refill the ATM machines more frequently. No point in having an outdoor ATM if it can't be used.

I have been a member of WPCU for many years and felt it was time to share my experiences. My most recent trip on Saturday was a very good experience. I went to the Bechtle location to make a deposit. I was quickly seen and welcomed with a smile. The lady was patient and very helpful. The office is clean, modern and comfortable. I had my banking business completed in very little time. I also use WPCU for their investment advice through the CUSO services. I have also had good experiences there as well. I highly recommend this credit union.

I will not bank anywhere else! I have had nothing but positive customer service since I began banking through them! I used a few different banks and have had very bad service! The last one, Huningtin, I had banked with since I was a teenager and closed it for the horrible service I received! Highly recommend and have!

I have a business account with wright patt I've never had Andy trouble cashing business checks there until today I've taken 5000 dollar checks in there and cashed them before and today I walk in to cash a check and the teller tells me that they are requesting a hold on the check because I've never cashed a check from that customer before when the day before I cashed a check of similar amount from the same customer and the teller says she can't find it in the system. So I call corporate and that lady finds the transaction just fine and then proceeds to tell me that it was the tellers personal decision to put a hold on the check furious is an understatement of how upset I am I have guys that were expecting to be paid today I'm probably going to be finding a new bank