IH Credit Union, Springfield, OH

DO NOT Finance your vehicle through these people!! They are nothing but a pain, rude and they lie!! They claim they call, text and email you when they don’t!! They take forever to take out your payment and it makes it seem like your payment is late or you just “didn’t pay” and they freeze your account and then don’t tell you and keep denying your other payments!! They will not work with you and if you try to call to just talk to them to figure things out they get nasty with you.

Charges $15 to make a payment which is downright predatory. The people who answer the phones have the customer service voice and skills of an angry root vegetable. App rarely lets you log in. This bank just seems like a revenue stream to the people that run it, not something they take pride in. Avoid at all costs.

Terrible they are the worst bank ever. They bully you if you have a loan through them if your a day late they freeze your account. Then they report false information to the credit bureau. No one will call you back. I’ve tried everything.

Horrible. Would not recommend IHCU to ANYBODY. On the rare occasion that the app lets you log in, you can't do anything on it. I can't pay my bill on the website either, so I have to call. When I missed a payment and didn't realize, they still took the next payment out of my bank account and refused to process it until I fixed the other payment. I called collections to sort it out and the lady was VERY rude and condescending. I assumed she was having a bad day until she left a voicemail a few days later and still had an attitude and talking to me like I was trash. If there was a way I could switch companies early, I would.

Terrible customer service. Never call back. Never answered the phones. Rude and disrespectful. There's no easy way to make your mayments. I've financed a few vehicles and this is the absolute worst service out of any finance I have done. Caint wate to refinance with a different company. I wouldn't recommend at all.

DO NOT Finance your vehicle through these people!! They are nothing but a pain, rude and they lie!! They claim they call, text and email you when they don’t!! They take forever to take out your payment and it makes it seem like your payment is late or you just “didn’t pay” and they freeze your account and then don’t tell you and keep denying your other payments!! They will not work with you and if you try to call to just talk to them to figure things out they get nasty with you.

What happened to this place?! Has to fall on management at this point. Lady that normal answers phone, if you get lucky, is flat out hateful and rarely correct about anything. Latest debacle is closing all locations 2 days for veterans Day. This on the heels of closing all locations and 24/7 line for 2 days for upgrades. Take your business elsewhere as this place is beyond horrible!

Worst experience ever. They will lock your account when you are late and you cant pay or deposit money. Do not finance anything with them. They are horrible and the people are the rudest we have ever dealt with. We will be leaving them asap