Fifth Third Bank & ATM, Aurora, OH

I used to love this bank but they had to have a new app and now it's much more difficult to do online banking. Everything is blue and white which is much harder to understand at a glance. It's slower than it used to be. My biometric scan kicks me off every single day. The rate at which the items I purchase get subtracted from my account is much slower than it used to be. If they can't fix these issues soon I'm going to switch banks. Idk if they've ever heard leave well enough alone but wow why on earth this app ever got put in place is confusing to me. Great bank but very poor online banking. Used to be the best online banking.

This review is only based on encounter with a bank teller with an attitude! Jasmine! Doesn't go out of her way to be accommodating. Argues with customer and doesn't know what she's doing. Only reason to visit this branch would be to talk with the manager Joe. Helped me with a business loan in the past at another branch and everything was great. As for the teller. Horrible. Should not be working in customer service!

I have dealt with some people who just want to make someone else's day horrible because they don't want to do the job. I've had bank tellers tell me "I'll have you a receipt in a second", ...

Teresa is horrible at her job

It started out awesome, and then out of the blue they start letting International charges be ran on a debit card that has never been outside of Ohio... Now I gotta wait for them to clear in order to do something about them.

I used to love this bank but they had to have a new app and now it's much more difficult to do online banking. Everything is blue and white which is much harder to understand at a glance. It's slower than it used to be. My biometric scan … More

This review is only based on encounter with a bank teller with an attitude! Jasmine! Doesn't go out of her way to be accommodating. Argues with customer and doesn't know what she's doing. Only reason to visit this branch would be to talk … More