Ashland Community Federal CU, Ashland, OH

I have been making double payments due to you have to mail your payments in and the postal service seems slow. Added you can't get to this facility due to their hours. After 36 payments received calls that I am late when I was not. They had to find the payments applied to another account. I had to take my time to figure this out. This happened about 4 times. Was told it is illegal to make double payments. So I was late one month and was charged a late fee. Really, I will be paying this off soon and wouldn't recommend using this credit union. They make mistakes and nothing happens and they use my money with no adjustment. You would think that they would love to have the money. I won't use them again. You have to send a check.

Staff is Friendly. No option to make Vehicle Payment online unless you use their Checking/Saving Account, Closed earlier than any other bank, will not accept Principal-Only payment at the same time as normal payment, AND closed on Wednesday....The middle of the week. Would not reccomend Vehicle loan here.

I have had my car loan through this bank for many, many years! Never once being late on a payment ! When I went to apply for a different car loan, because I was selling mine, they quoted an 8% interest rate ! Are you kidding me !! My loan from a different bank was almost half that . Although , not part of the loan department , I found Ashley , to be very lacking in customer service skills. She could actually use some charm school lessons .

Preapproved for an auto loan, found a vehicle I wanted and called them on a Friday to set up paperwork which takes about 10 minutes. They couldn't take me that Friday or Saturday so by that time to vehicle was sold. I explained that to them, they didn't care. Closed my account, don't make a mistake and open one.

Recently moved to the area-a permanent move. Will never go here or refer someone here. They were completely rude and not helpful in any way when I called to inquire about a loan. Couldn’t answer simple questions. Never have I encountered a more useless credit union. They can kiss my butt-taking my business elsewhere for the rest of my life. I suggest everyone stay away from this place.

I have been making double payments due to you have to mail your payments in and the postal service seems slow. Added you can't get to this facility due to their hours. After 36 payments received calls that I am late when I was not. They had to find the payments applied to another account. I had to take my time to figure this out. This happened about 4 times. Was told it is illegal to make double payments. So I was late one month and was charged a late fee. Really, I will be paying this off soon and wouldn't recommend using this credit union. They make mistakes and nothing happens and they use my money with no adjustment. You would think that they would love to have the money. I won't use them again. You have to send a check.

I have had my car loan through this bank for many, many years! Never once being late on a payment ! When I went to apply for a different car loan, because I was selling mine, they quoted an 8% interest rate ! Are you kidding me !! My loan from a different bank was almost half that . Although , not part of the loan department , I found Ashley , to be very lacking in customer service skills. She could actually use some charm school lessons .

Staff is Friendly. No option to make Vehicle Payment online unless you use their Checking/Saving Account, Closed earlier than any other bank, will not accept Principal-Only payment at the same time as normal payment, AND closed on Wednesday....The middle of the week. Would not reccomend Vehicle loan here.