Dannemora Federal Credit Union, Plattsburgh, NY

I have been a member for years and never has there on line banking worked..But for a long time I overlooked this because staff was friendly..Now they have new people and it’s horrible..Can’t wait too take my banking elsewhere..

$82.50 of fees because my account went in the negative. This doesn't sound fair especially during these horrible times of inflation. You guys should be ashamed of yourselves for gouging money from the poor. Update: I tried to make a purchase overseas which caused my card to get locked. I called dfcu just before going into the grocery store to make sure it was active. They assured me that it was. It got declined. I called them back and they didn't care at all that I had to use my credit card.

I’ve had my “Pipsqueak’s Party Time” account here for many years. Never had anything but good experiences with them. (I sometimes go to the NY Road location as well.) They always have the best rate to finance my vehicle.

This bank has excellent rates for loans and savings account. Their online banking for very easy to use and full of features that work. I wish their hours were better and the staff was a little friendlier but otherwise i really like these guys.

I went to the Tom Miller Branch on Tuseday March 5th because after the new updates to the system I noticed there were transactions on my account that were not mine, which had caused my account to overdraft. I was told that someone elses card was attached to my account. I let the teller know that I have only ever had one card she said that the other card would be removed from my account and the money refunded. the money was refunded but the card was not removed from my account. I noticed to day that there were more transactions so i went in again. I have been refunded all but two pending transactions and was told that I needed to return to the bank in order to make sure that my money is returned to my account. I was understanding the first time, but there is no reason for a card that I have no control of to be attached to my account after it was brought to the banks attention and it should not be my responsibility to make sure the bank corrects their mistake after they are made aware. I asked to speak to a manager and the teller told me that she was in a meeting and that I would have to come back. I am so dissapointed with the lack of costumer service and the care for money, I no longer feel that this is a place that can be trusted with my money and will be taking my business elsewhere and suggests that others do too because they seem to have zero concern about fixing and monitoring problems they create.

I have been with DFCU for 10 years now I think and the staff was always polite to me and very understanding in most cases. I have never encountered any staff member there who was rude or disrespectful. I will say that I would assume working at a bank or anything federal related facility can be stressful and at times can be overwhelming at times. I have been very faithful to DFCU and honestly I have never been treated like a respectable client until I started banking with them! Thank you DFCU,you guys are always on my "Awesome List'!

I have been here twice now for a loan. The loan officer I delt with, Christie, was not very pleasant. Made everything sound way more difficult than it really was. As for the tellers, Logan, the worst one, very impatient, not clear with instructions, and clearly hates her job displaying it to all the customers by her actions. Miserable people but the rate was the best in town. I would suggest going to another location other than Tom Miller road. ****Update**** 4/19/2023 I just received a call from the bank chief loan officer Alley. She explained the expetations of DFCU employees and expressed their concerns. We talked about my experience and how it could have been different. I really appreciate the call, I will be visiting the Tom Miller Road branch in the future. Thank you Alley!

$82.50 of fees because my account went in the negative. This doesn't sound fair especially during these horrible times of inflation. You guys should be ashamed of yourselves for gouging money from the poor. Update: I tried to make a purchase overseas which caused my card to get locked. I called dfcu just before going into the grocery store to make sure it was active. They assured me that it was. It got declined. I called them back and they didn't care at all that I had to use my credit card.