Navy Federal Credit Union, Evans Mills, NY

Better plan a few days ahead if you need to cash a check, you can only deposit a check and wait 2 business days before you can pull any of the money out.

Monday I came in and spoke with a representative at this branch who gave conflicting information… Wasted a lot of my time and money. Did not appreciate that. I’ve been banking with Navy Federal for years and have never had an experience like this. Very sad.

Very friendly and professional personnel but they are very understaffed so we had to wait forever to get help

Got an auto loan 2 years ago at 4% Interest, when I was a civilian, I recently went active duty . The car was totaled and payed off my insurance company. Went back to get another loan and was approved at the same 4%. After buying a vehicle they changed the rate to 8% without notifying me and now they’re telling me it can’t be changed. The car dealer already cashed the check so I can’t even return the car. I loved this bank and have everything through them. They completely screwed me and it’s my belief it’s because I’m active duty now and they’re taking advantage of my Government paycheck.

I went in today to deposit a little over $20 in change into my account. I was told that to give them change it had to be rolled. What bank doesn't have a machine to count change? Other tiny banks out in the middle of nowhere even are able to count change. They gave me some rolling sleeves and told me I could sit in the lobby and roll the change. But, I dont have 30 minutes to sit at the bank counting change. The staff was very nice about it, and I understand that if that's what they have to tell customers that's what they have to say. But, I just find it unacceptable that a bank can't count change. My change is also full of odd numbers that it wouldn't even all fit into rolls, so I wouldn't be able to put all my change into my account. Very disappointed.

This is for the whole Navy Federal Credit Union. I had advised them at the beginning of my call my phone was out of commission. I could not verify myself so they put it to a fraudulent account back in September/October. I was advised a message was sent but I couldn't access my account. Then I was constantly sending in my ID and everything they ask for and they kept saying it's blurry. Once it finally went through they said I have a security appeal to fill out. And it takes 10 to 15 business days to do. I sent everything in and on day 13 they said now it's 30 to 45 business days. Like really. I emailed the president and ceo of Navy Federal and got no response. They think their untouchable because they are a private company. Hate to say it but they can be sued. Now I am about to lose my motorcycle insurance, my housing because I can't access my own money. What can I do? If I was able to I would give them a negative star.

I've been a NFCU member for 15 years. I remember when they were awesome. Now they're just like USAA. I ended up getting a mortgage with another bank because of their interest rates, and I'm in the process of closing all my accounts and transferring them to my other bank. It's sad how bad they've become. I called corporate because an issue I was having. They hung up on me. I wasn't mad or yelling. I just said I'd like to close my accounts and they hung up on me.

Poor communication when applying for a new account waited 5 days submitted required documents and just got an email saying denied they needed more but never asked for it. Worst online experience out of any bank I’ve ever had.