KeyBank, Evans Mills, NY

Update: Nicole reached out to me 2/25 very thankful for her do that and understanding the issue . I have been a long time customer of this bank. On 2/23 I came in to make a withdrawal one teller was wait on a customer so I was waiting when the teller to the far left ask if she could help me. I said yes I need to make a withdrawal. She immediately asked me to take it from the ATM. The reason I did not go to the ATM is the amount I needed I can't take out at the ATM plus I needed smaller bills. She was very insistent that I use the ATM and when I told her I needed it broke down she says take from the ATM and I can break it down I'm busy doing something else. If you were working on something else way ask if you can help me. I walked out.

Worst experience I have ever had at a financial institution. All the staff were un helpful and rude. They have no relationship with their customers and assume everything is fraud. I would bank elsewhere.

Poor excuse for a bank. Horrible customer service and relations. The older woman that works to the far right is ALWAYS rude and miserable. Never has a smile on her face and does the eye roll and acts like you're inconveniencing her if she has to wait on you. The new branch manager has a God complex with her new promotion and is trying to prove herself. She's also very rude. The only friendly teller there is the younger one that usually works in the middle. The other employees should really take lessons from her. Made a deposit on 8/6 tried to use my debit card for gas on 8/11 and it kept getting declined even though there were funds in there. Called the 800 number and was told that the Evans Mills branch froze my debit card when I made the deposit but yet neither the branch manager or teller informed me of this while I was there. No phone call or letter from them either. Do yourself and your wallet a favor and stay away from this place

The staff at this bank have been so incredibly nice and welcoming especially Nicole and Edria. I was new to this bank and they were very hometown and down to earth. Thanks for everything ladies.

This bank is RACIST! My brother tried to PAY RENT, not even take money out, & they wouldn’t accept his money because he “didn’t look familiar”! A poor excuse for a bank!

Poor excuse for a bank. Horrible customer service and relations. The older woman that works to the far right is ALWAYS rude and miserable. Never has a smile on her face and does the eye roll and acts like you're inconveniencing her if she has to wait on you. The new branch manager has a God complex with her new promotion and is trying to prove herself. She's also very rude. The only friendly teller there is the younger one that usually works in the middle. The other employees should really take lessons from her. Made a deposit on 8/6 tried to use my debit card for gas on 8/11 and it kept getting declined even though there were funds in there. Called the 800 number and was told that the Evans Mills branch froze my debit card when I made the deposit but yet neither the branch manager or teller informed me of this while I was there. No phone call or letter from them either. Do yourself and your wallet a favor and stay away from this place

Update: Nicole reached out to me 2/25 very thankful for her do that and understanding the issue . I have been a long time customer of this bank. On 2/23 I came in to make a withdrawal one teller was wait on a customer so I was waiting when the teller to the far left ask if she could help me. I said yes I need to make a withdrawal. She immediately asked me to take it from the ATM. The reason I did not go to the ATM is the amount I needed I can't take out at the ATM plus I needed smaller bills. She was very insistent that I use the ATM and when I told her I needed it broke down she says take from the ATM and I can break it down I'm busy doing something else. If you were working on something else way ask if you can help me. I walked out.

Worst experience I have ever had at a financial institution. All the staff were un helpful and rude. They have no relationship with their customers and assume everything is fraud. I would bank elsewhere.