Truist, Waynesville, NC

We've had a rough time with Truist since opening a small business account at BB&T prior to the merger. However, the employees have been through the ringer too and we LOVE the employees at this location. They're always great. I've never had a long wait at the indoor or drive-thru teller lines and the bankers are always very professional.

About a year ago, unbeknownst to me, my auto loan was sold to SunTrust. One month later it became Truist. The transition did not go smoothly and the computer systems wouldn't communicate, etc. But the employees were kind and professional. And I really appreciate that they are open on Saturdays!

Merger has been the WORSE experience in banking we have ever had! Drive thru never has more than one teller and we wait for 20+ minutes waiting for service. Inside service is no better. Have tried coming at different times to see if it would improve service but it’s always the same. Give us back our old BB&T!!!! Guess it’s time to look at other banks. Downtown Waynesville is wonderful Main street to visit but is nightmare with traffic for banking!!

If I could give zero stars i would!!! Worst bank ever. Put money in atm and it shut down. They would not help and was very rude when I tried to get help. They have the worst service. I would not use the ATM AT ALL AT THIS LOCATION!!!! When you leave an important message over the weekend they don't even bother to call you back.

Drive thru is the slowest in town! They need to hire more staff. The ladies are pleasant but they need more staff working the outside.

The drive-thru doesn't move much at all. My usual wait time is about 10 minutes or more to get anything done. Either there's way too much policy in place that the tellers have to go through before completing a transaction AND/OR there's not enough policy in place and people are conducting more than one-three transactions at a time. In one particular instance, I saw a business owner at the drive-thru window with several deposits. Including thick deposits and large amounts of cash. Large transactions should be brought inside the bank. Worst wait tomes that I have experienced are definitely here. YOU KNOW ITS BAD WHEN UOU HAVE TO TURN YOUR CAR OFF!!! Today I waited 15 minutes to get to teller window. I then waited 5-6 more minutes to talk to the teller.

The staff are great at this location, although Corporate does not value it's customers at all !!! Many times over the last year or so I have had to wait tooooooo long in line. Do not choose to bank here, at least until they staff it adequately.

We've had a rough time with Truist since opening a small business account at BB&T prior to the merger. However, the employees have been through the ringer too and we LOVE the employees at this location. They're always great. I've never had a long wait at the indoor or drive-thru teller lines and the bankers are always very professional.