Fifth Third Bank & ATM, Durham, NC

It's been a long time since I've had to open a bank account. It was probably the easiest thing I've ever done here at 5th3rd bank. I expected it to be very difficult, but surprisingly it wasn't. I'm hoping this is a sign of things to come. You know easy pleasant banking. This is an update. A few months ago when I open this account I reviewed the bank and gave them five stars. I'm now changing that to one star. I've not yet moved my account and I am so glad I did not. I've been at Bank of America for many years. My wife has been at her bank for more years than I was at Bank of America. We open this account because we wanted to start trying to bank jointly meaning we would have moved both of our accounts here eventually. But oh my God I'm glad I didn't. So I accidentally swiped this new debit card by accident. Which overdrafted the account by a few dollars so I went in and did a transfer on the same day from my attached Bank of America account. Thinking this would be efficient but no the transfer took many days to go through and they proceeded to charge me a $37.50 overdraft. I reached out several times to the bank using the message system thinking that they would resolve this. Not only have they not because they've asked me the most generic questions. They should have had the answers to already. They proceeded to charge me another $25 so at this point a few dollars has cost around $62.50. now Bank of America will only charge me $10 for an overdraft. This company or this bank seems to be charging $60 for overdrafts. This is unacceptable and now I see why they're paying people to open accounts here. This must change if they want me to move my banking here. This will be my third update. I changed my review back to five Stars because Julia or Julie at my local branch corrected the problem. But for now, I think I'll leave the description for everything in the review for new customers in case they're having the same issue.

Great Environment and Excellent Service!

It's been a long time since I've had to open a bank account. It was probably the easiest thing I've ever done here at 5th3rd bank. I expected it to be very difficult, but surprisingly it wasn't. I'm hoping this is a sign of things to come. You know easy pleasant banking. This is an update. A few months ago when I open this account I reviewed the bank and gave them five stars. I'm now changing that to one star. I've not yet moved my account and I am so glad I did not. I've been at Bank of America for many years. My wife has been at her bank for more years than I was at Bank of America. We open this account because we wanted to start trying to bank jointly meaning we would have moved both of our accounts here eventually. But oh my God I'm glad I didn't. So I accidentally swiped this new debit card by accident. Which overdrafted the account by a few dollars so I went in and did a transfer on the same day from my attached Bank of America account. Thinking this would be efficient but no the transfer took many days to go through and they proceeded to charge me a $37.50 overdraft. I reached out several times to the bank using the message system thinking that they would resolve this. Not only have they not because they've asked me the most generic questions. They should have had the answers to already. They proceeded to charge me another $25 so at this point a few dollars has cost around $62.50. now Bank of America will only charge me $10 for an overdraft. This company or this bank seems to be charging $60 for overdrafts. This is unacceptable and now I see why they're paying people to open accounts here. This must change if they want me to move my banking here. This will be my third update. I changed my review back to five Stars because Julia or Julie at my local branch corrected the problem. But for now, I think I'll leave the description for everything in the review for new customers in case they're having the same issue.

Please find a more secure way of verifying someone's identity. I was reluctant to give my full social security number to the rep. This is extremely sensitive info

Great Environment and Excellent Service!