Duke Credit Union, Durham, NC

They lied to me when I opened my account in person. They told me as long as I deposited $100 and kept my balance above $100, they wouldn’t charge me fees. They charged me over $100 in fees over the past several months. When I found out and called them, they told me that there was nothing they could do because the minimum balance needed to avoid fees is $2500. Their own website says it’s $100. Don’t trust them with your money. Read the other reviews and consider using any of the other credit unions in the area. If the other option doesn’t steal from you or fraudulently open accounts in your name, then it’s a better choice than Duke Credit Union.

one word: SHARON! She's the most pleasant, sweet--and funny :) person. I'm talking just about calling them on the phone, folks. Nothing else about Duke CU stuck out for me at all. Never used my card much-stuck funds in, left them there. But calling in and getting Sharon is what I'm raving about-she's a great representative of a not-so-great company.

The best place ever great people great service always there when you need them

Duke Credit Union tries their best to discourage clients. They have crazy policies requiring you to have a "draft" and savings account if you intend to take advantage of all the services offered. Website is disorganized and redirects to what looks like a scam site. It's overly complicated to link to external accounts. Average interest rates. No compelling reason to bank here.

Its a credit union, not a bank. You get what you get. Don't expect the same all day and night type of service as a big bank. I never had an issue and there was fraud on my card one time and my money was refunded in 24 hours. The new chip cards work fine and if you need help with that, probably should stick with cash. The only issue i have with them is the web banking interface through their vendor is terrible.

Just stopped in to get something notarized and the lady at the front desk is a notary and was able to do us right away. No wait! 👍 …

So apparently after speaking to a representative recently I found that when you freeze your card, unlike another non-creditunion financial institution, your credit card cannot be used for 24 hours when you talk to them they say they have to put the funds or something back into the credit card account or something like that I'm not sure but all I know is it is the most arduous task to freeze your card and protect your funds like you would at a non-creditunion financial institution that I deal with there I can freeze and unfreeze my card any number of times during the day as far as I know and can unfreeze it and instantly start using it again I don't have to wait 24 hours and. They probably know who I am by this post so fix the problem for me to stay on board with your institution I like it it's a sad thing to find out this way.

They lied to me when I opened my account in person. They told me as long as I deposited $100 and kept my balance above $100, they wouldn’t charge me fees. They charged me over $100 in fees over the past several months. When I found out and called them, they told me that there was nothing they could do because the minimum balance needed to avoid fees is $2500. Their own website says it’s $100. Don’t trust them with your money. Read the other reviews and consider using any of the other credit unions in the area. If the other option doesn’t steal from you or fraudulently open accounts in your name, then it’s a better choice than Duke Credit Union.