TBA Credit Union, Traverse City, MI

Bumping this up to 3 stars. I talked to Kristina about an older account I had, she was very helpful and friendly. Horrible customer service. Brittany actually raised her voice to me while on the phone working out some insurance issues that I had with a camper I financed through them. Eventually, I had to insist she stop berating me. I am paying off this loan today and telling everyone my awful experience. They need to realize they need customers, not the other way around.

Went to TBA today to open an Estate Account for my deceased Father in law who died in Tennessee and therefor had his estate processed by a court in Tennessee. Gave them all of the court orders, documentation, death certificate etc and they went ahead and opened an estate bank account and deposited the check I had from Verizon made out to his estate. Several hours later I get a call that their attorney reviewed the Tennessee probate court's standard estate paperwork and has an issue that it doesn't specifically say I have the right to open a bank account for his estate. It states that I am authorized "to do and transact all the duties in relation to said Estate"... I bank with TBA looking for the common sense that the big banks no longer seem to have. And especially when you're dealing with a family member's death! Now they say they have closed the account and will send me back the check. Doesn't the fact that they already opened the account and I have receipts and documentation of that mean anything? They can just close it back down without my consent? Maybe their legal department should be reviewing this instead of analyzing paperwork from a standard state approved court document.

For 16 years TBACU has been my trusted bank and I wouldn't want it any other way. Anyone who says their customer service is anything other than stellar is an extreme minority, as every single interaction I've had with them has been nothing but pleasant and genuine. I make sure to share with their delightful tellers how much I appreciate their work as much as I can, as it never fails to be a bright spot in my day!

People bank at "Banks" Cause they want the big name and cooperation, what they don't realize is most banks don't know you, think about you, or even care. Credit unions do! and TBA is the model example of it, they know their members and they care, less fees, more service, better employees, and just an overall better experience. TBA RULES!

I've been rolling with TBA for five months so far. Everyone I've spoken with was very polite and efficient. On-boarding was a quick and painless. There's no form to fill out for withdrawals/deposits, just walk up to the teller and tell 'em what you want.

TBA Credit Union is simply the best of the best. Over my 80 plus years, I have dealt with lots of financial institutions and TBA- in terms of service, accuracy, helpfulness, financial advice tops my list. In an era where many (not just banking)businesses require on line communication necessitating long waits, confusing directions, TBA stands out. Thank you!

TBA is the financial institution that you want to be a part of. Their customer service is hands down the most professional, caring people you'll ever have the pleasure of working with. As a business owner, I couldn't even begin to tell you how they have helped me find different lending options etc to make sure that I am successful as well as my business. I'm going to mention a few names that have gone above and beyond for me. Just know, there's so many people with TBA behind the scenes pulling for people like you and I at all times. You don't find that these days. You do at TBACU. Thank you Melissa, Morgan, Tiffany, Caroline and John/ customer service/loan officer. Sara and Jane with card services. From the bottom of my heart thank you for continually helping me to figure things out, for putting up with all of my phone calls and for finding the best solutions for me. Your kindness and professionalism never goes unnoticed. Everyone at this financial institution truly cares about the people. Find your number 1 credit union at TBACU.

Katie O’Connor is truly an asset to TBA! Her kindness and professionalism is so appreciated! Her knowledge handling my needs have been outstanding! Thank you so much!