United Federal Credit Union - Berrien Springs, Berrien Springs, MI

Excellent service from Julia. Informed me of new CD rates, and she is always very friendly and helpful.

They have the worst customer service! I have been banking with them for years and even keep them when i moved to a state they didn’t have Branch in. I ordered new cards (not due to fraudulent activity). They cancelled my cards without waiting for my new cards to arrive. I asked for an over night shipment for a card because it had been over 2 Weeks and I had bills to pay. They tried to charge me for the over night shipment and which should be waived due to the circumstance. They refused. They clearly don’t have any customer service skills. I will be closing my account with them.

Very nice employees. Always smiling and happy to help.

Very kind, efficient, and helpful staff members always.

Never have had any problems with having an account here; would recommend.

I am writing to you with great sadness and concern to express my deep disappointment upon discovering that the money I have in my bank account at United Federal Credit Union, located at the Berrien Springs branch in MI, has been blocked. It may not be a large sum, but it is the result of my honest work. I have been trying in every possible way to resolve the situation, but every time I go to the bank, they create more difficulties and ask for ridiculous things. As a customer of United Federal Credit Union, I have entrusted the institution to manage my resources responsibly and fairly. The money in my account is the result of hard work and dedication, and it is crucial to ensure the livelihood and well-being of my family. I was extremely distressed to learn that United Federal Credit Union has withheld our money, depriving us of access to our own resources. This situation has caused great suffering and significant financial difficulties for me and my family. I sincerely request that you reconsider this withholding and immediately release the available balance in my account. These funds are essential to meet our basic needs, including housing, food, and education. I understand that there may be banking procedures and regulations to be followed, but I implore you to consider the urgency and severity of this situation. I seek a prompt and fair resolution so that we can retrieve our money, which was acquired honestly and legitimately. I sincerely hope that this matter can be resolved fairly and that we can recover our money without delay.

They have the worst customer service! I have been banking with them for years and even keep them when i moved to a state they didn’t have Branch in. I ordered new cards (not due to fraudulent activity). They cancelled my cards without waiting for my new cards to arrive. I asked for an over night shipment for a card because it had been over 2 Weeks and I had bills to pay. They tried to charge me for the over night shipment and which should be waived due to the circumstance. They refused. They clearly don’t have any customer service skills. I will be closing my account with them.

Excellent service from Julia. Informed me of new CD rates, and she is always very friendly and helpful.