Tyndall Federal Credit Union, Marianna, FL

Tyndall Member for 10yrs+. Unfortunately this branch does not replicate the services provided in their other branches. Teller declined to print new cards, stated all branches are declining due to chip shortage. Other branches upon phone call said that was inaccurate. This branch has declined services before, even refusing to reply while in drive-thru line post pandemic possibly due to lack of accountability with lobby services being closed. No issue's with other branches, still remain with Tyndall.

One of the employees had the audacity to claim that buying a car with a visa card is literally "impossible," even though that's how I paid for my card. She, instead of being a grown up and admitting to being wrong, said that was "pure chance" that the card payment went through, even though that's the ONLY way I've ever paid for a car. If these car dealerships didn't accept payments with a visa card...THEY WOULDN'T HAVE A CARD READER and ASK IF CARD IS YOUR PAYMENT METHOD. Good lord. Even a simple Google search can tell you that buying a card with a visa card is far from "impossible." I'd really like to know this employees name for future reference, because no one in my family wants to be serviced by her again.

I've been with this institution for about 12 years now, and will NEVER leave. The staff are above amazing! Especially at the Marianna branch. My wife and I think very highly of the ladies, especially the one who taught me the basics of finances years ago. I've followed her advice every day for a years and now we're preparing to buy our second home, all thanks to an amazingly helpful person who works at a place where you're treated like friends and not just another account holder. Thank you guys for being amazing ❤️

Great Staff! During COVID our local branch was closed and I had to drive to Marianna branch every two weeks. Even though they were very very busy the wait time was very short. I dealt with Haleigh once and Dana on another occasion , both were friendly and very helpful. I highly recommend the Marianna branch.

So disappointed in Tyndall! I had a fraudulent charge on my debit card and the teller said I had to wait until it posted to file a complaint. Then I go file a complaint and the fraud dept said I had to wait 24 to make the claim. Then I called Tyndall yesterday and now I have to wait 10 days. It took less that second to have my money taken now I’m without during a pandemic!

After banking with this bank since 2013. I had my first late payment of $5.00. I didn't realize it because its not a credit card or account I use often. I called to ask if it could be removed, and the bankers refused. They said they tried to reach me but that is not the case....Sad to say, but I'm closing this entire account because this is wrong. A bank should look after its members and care like they say they do.

Have banked here for 5 years & would rate 10 stars if I could. SO convenient, everyone is always so nice at the branch & I just love them. Y'all some real ones.

Very displeased! I have gone in multiple times to open an account they they are asking for two forms of identification with impossible standards of paperwork. I have gone five times with them repeatedly changing and asking for more documentation. I am irate I have done everything in my power to be patient but enough is enough I will never bank here again!