First Commerce Credit Union, Marianna, FL

Was not happy with the customer service my husband and I received. Went to an office on Saturday and was told we would receive a call regarding a loan on Monday before lunch. Well come 1:00 still no call, so I called them. The application hadn't even been sent to an underwriter, and wasn't even complete! I politely answered all the questions someone neglected to ask us Saturday, and was told I would receive a call back shortly. No call came, so by 4:30 which is almost closing, I left a voicemail. Even by 10:30 the next day, no phone call. I assumed it would take some time, but no way it took that long. I ended up calling back and it had been taken care of the previous day, but no one bothered to call us. Will not be returning for any of their services.

Jimmy is awesome gave me his cell number if I had questions very prompt great follow through give this man a raise!

Been banking with them for many yrs & they have an awesome staff at the two branches I use. (Thomasville & Marianna)

Reps don't seem happy about being there. No 24/7 number to call if you have issues with your account.

Was not happy with the customer service my husband and I received. Went to an office on Saturday and was told we would receive a call regarding a loan on Monday before lunch. Well come 1:00 still no call, so I called them. The application hadn't even been sent to an underwriter, and wasn't even complete! I politely answered all the questions someone neglected to ask us Saturday, and was told I would receive a call back shortly. No call came, so by 4:30 which is almost closing, I left a voicemail. Even by 10:30 the next day, no phone call. I assumed it would take some time, but no way it took that long. I ended up calling back and it had been taken care of the previous day, but no one bothered to call us. Will not be returning for any of their services.

Jimmy is awesome gave me his cell number if I had questions very prompt great follow through give this man a raise!

Reps don't seem happy about being there. No 24/7 number to call if you have issues with your account.