Heritage Community Credit Union, Folsom, CA

I appreciate banking with HCCU. They helped us with a low rate auto loan that is miles below the dealership. Not to mention that they have friendly staff and customer service.. excited to see them grow and we are big supporters in the future.

Came in to open an account, my details were entered in incorrectly by Amy & her associate even though they had all proper identification and documents in front of them, because of this they couldn't verify my identity. I had just got done opening an account with another credit union that had no issues entering in my details correctly and opening an account. I'll stick with them. Amy & her associate did not try to make it right, they did not take responsibility, instead they made it seem like I did something wrong. I would not recommend this credit union to any one due to the lack of competentcy and lack of good customer service.

So much for a community bank. We have 6 total accounts with Heritage Credit Union and Amy, the Branch Manager treat us like she don't even know us. Very disappointing to say the least. All the while, trying to get us to open another useless account. We will be closing all of our accounts their shortly.

Amy and Anthony were great in helping me choose the right account for my needs. They answered all my questions and the process was less than 20 minutes. There are signs everywhere making sure social distancing is enforced. Great Location😊 …

I appreciate banking with HCCU. They helped us with a low rate auto loan that is miles below the dealership. Not to mention that they have friendly staff and customer service.. excited to see them grow and we are big supporters in the future.

Came in to open an account, my details were entered in incorrectly by Amy & her associate even though they had all proper identification and documents in front of them, because of this they couldn't verify my identity. I had just got done opening an account with another credit union that had no issues entering in my details correctly and opening an account. I'll stick with them. Amy & her associate did not try to make it right, they did not take responsibility, instead they made it seem like I did something wrong. I would not recommend this credit union to any one due to the lack of competentcy and lack of good customer service.