Success Credit Union - Jonesboro, Jonesboro, AR

Absolutely a garage experience with these guys, there tellers in the Jonesboro branch are rude, on the phone and off of the phone, you have to go through loops to get there loan officers on the phone, takes days and only an email will do it, fought with em for 2 weeks to not get a deal done even with great credit because they want so much, when I called my personal bank and had what I wanted done within hours. Put CPI insurance on a loan I already had proven insurance on, the day before I went to pay 12,000 dollar watercraft loan and took longer than expected to get it cleared up, I DO NOT RECCOMEND I personally took higher interest at my local bank and a higher payment to not have to deal with them again and cleared my accounts and memberships with them

Very rude customer service. They talk to you like your nothing . Would love to try and move my auto loan somewhere with good customer service.

I've been with the Credit Union for years!! They've always came through for my family and myself when we've needed them most!! I would have liked to receive checks earlier but they were always on time. When I was at another bank colors of black, I had to wait until after ten to get my money to pay my bills and it still wasn't a for sure to get it then and my checks were direct deposit. A bank with colors of red and blue stole my money and I couldn't pay any bills. I wrote that to write this, I trust and thank the Union!! Every place will have some problems but at least give them an opportunity to try to fix them before you write them off. Thank you for all you do, to the consumers and staff

Each time I go to gas station use my card it say decline . I called credit union tell them the problem. They alway say your card look good on this end . I tried 5 different gas station. And got the same thing DECLINED. So when I used my other card from different bank (1st National bank ) it work . What’s going on with it ?

The worst bank in the NEA area. Never deposits money on time, people argue with us on the phone about everything, and everywhere we go online it says we have a different amount of money than we actually do. I don’t know what the problem is the people or the system, but it isn’t working. Will be moving banks soon.

Giving one star because zero isn’t allowed, very generous of google to this garbage institution. At first it seems great, a good way to build credit. That’s where it ends. Build credit and pull your money asa if you absolutely must. Went to close my account because as I don’t bank with them I forgot that I had the account. The rude, argumentative teller tried to explain to me that since my account was dormant that gave them the right to take what I put in the savings account required for membership. Also tried to say that my changes of address are the reason I didn’t get the opportunity to keep my account from going dormant. I’ve NEVER moved without leaving a forwarding address. In fact, I pay extra to extend forwarding services. I am more than able to prove this. I’ve been at my current residence 2 years and still have the forwarding address on file wihich tells me the claimed paperwork was never sent. Ignoring that, they clearly have my email address, as I’m bombarded by ‘opportunities to purchase life insurance’ so why is it this information couldn’t be sent via snail mail, AND email. Financial institutions have policies that allow them to commit legal theft, so long as they make every effort to contact the individual. I received no mail, phone cal, txt, voicemail, or email. I’d recommend using ANY OTHER MEANS POSSIBLE to build your credit back up. All this is on top of their lack of returning phone calls, setting appointments, or having the most basic customer service and level of politeness. If I ran my business like this, it never would have gotten off the ground. Small wonder the ownership changes every so many years.

I’d give zero stars if I could! No voice mail inbox’s set up, drawn out processes, zero communication, rude tellers. Stay away if you can.

If I could give zero stars, I would absolutely the worst banking experience ever. Tellers at the Jonesboro branch especially the one lady rude definitely not customer service oriented. … More