First Horizon Bank, Jonesboro, AR

I do not have enough good things to say about my loan officer Susie at 1st horizon bank in Pocahontas! This was easily the the simplest mortgage process that we have ever done. The entire Process was done in approximately 45 days, we were not constantly badgered to resubmit items that we had already submitted, And she was so friendly and accommodating to all of our questions. There were even a few times where we would talk by text on the weekend or after hours So that she could answer a question that I had.

Susan Eddington took us through the home buying process from start to finish with a level of professionalism that is rare in this day. The quotes she provided at the time of prequalification held through to closing. She was attentive to our needs in recommending the right choice of her loan products for us. She was very precise in her requests for various documentation needed and almost everything was done online with minimal interruption to our daily activities. I would recommend her to anyone looking to buy a home.

First Horizon made obtaining a Home Loan, an enjoyable process. Susan Eddington was with me every step of the way and prompt to answer any questions that may arise. I would definitely recommend Susan at First Horizon for any Home loan.

Susie made every step of the way as easy as it could be. She let me know exactly what was missing so I could gather any information needed to complete the loan process.

I banked with Iberia since 2015 and had no problems in all those years. The moment First Horizon took over, I haven’t been pleased. The people that work at BOTH locations in Jonesboro, AR are terrible at their jobs. They are not worried about the customers and are very rude. I will be closing my account and switching banks ASAP and don’t recommend using these TERRIBLE locations or bank.

All employees very friendly. Susie was wonderful to work with. Quick to respond to correspondence and explained anything we had questions about. She made the buying process very easy and as stress-free as possible for our first home!

Thank you to Susan Eddington and the staff at first Horizon Bank. They made my house buying experience pleasant ! Very professional and helpful.

Mrs. Eddington was an outstanding loan officer and person! Not only did she work day, night and weekends on this loan. But she was doing other jobs, meaning abstract office slacked on several aspects of their job. She stayed on top of things and kept us up to date when she didn't have to. She truly cares about her job and clients! She went above and beyond for us! Thank you again for everything!