Trona Valley Federal Credit Union, Rock Springs, WY

Going in person is fine, sometimes there is a line, but over the last couple months I've called about 5 or 6 times and not once has anyone ever picked up the phone. Quick question for a teller? Stay on hold for 30 minutes and decide it's faster just to walk in. Questions about mortgages or loans? Leave a voicemail and likely never get called back. I'm sure for online banking it's as good as any other bank out there, but was hoping for reliable customer service on the phone.

Service is good, people are nice. Very quick to freeze your card and you cannot but from overseas sellers. That is a joke. Luke warm commitment to "digital banking." You still have to show up and no digital signatures. If its a weekend you are SOL.

My husband and I have been banking with Trona for 8 years, and never had a single problem (until now). They always were quick to send new cards, sent out information regarding web or application updates, and customer service was always number 1 (until as of late). My husband and I had a very unpleasant experience at the RS branch. We drove up to the tubes and a teller came up on the camera, she didn't say a single thing, gave my husband a dirty look, stared down at the slip I filled out, and then turned off the camera. We waited for probably 5 minutes until a new teller came to the window. All we were doing was pulling out cash from our account and I guess that was too difficult for the previous teller to do? (There was no one else in line and no other cars in the front parking area.) I also must mention that this isn't the first instance of this teller exhibiting unprofessional (and not to mention illegal) behavior. She openly communicates about Trona Valley customers and their finances, specifically how much they make AND their purchases. Unfortunately, after 8 years, my husband and I are in the process of switching banking institute because we obviously cannot trust someone like that having access to all of our personal and private information. Trona was a great place to bank, we never had any worries, but apparently some of the people they hire are great at putting on a show, and will end up destroying that reputation with their unprofessional and untrustworthy actions.

I recently switched banks to Trona , after my son telling me for years I needed to, and I’ve been so impressed and happy with my decision. The staff is always pleasant, fast with transactions, it’s just an all around nice atmosphere. It’s a wonderful change from where I was banking prior. Thank you for putting kindness out there, we don’t see much of it these days.

I’m from Evanston the SERVICE is Excellent!!! I have had to call Green River a few times as well. I have alway had Excellent Service at both Branches.. Today was my first time dealing with Rock Springs Branch (applying for a loan). Waiting ALL day for a answer You think the person that I’m working with could give me a heads up and let me know that there wouldn’t be a answer today.. Possibly will be in touch TOMORROW!! It’s kinda disappointing…

Becca was extremely professional and a huge help. She stayed on the phone with me for over 20 minutes to solve our issue and was so kind and courteous the entire time. I would 100% recommend her and give her a 5 star review!!!

I love this credit union and have had wonderful experiences and service since I moved to Rock Springs last year. Everyone is kind and helpful. I have used credit unions for the past 25 years. For me credit unions are better then big banks.

It was very easy to set up our account and to connect outside accounts to our Trona Valley Credit Union Account. Thank you for making this so easy!