Trona Valley Federal Credit Union, Green River, WY

If you're going to finance anything through Trona Valley make sure you're going through Rock Springs or Evanston Branches. I financed through the Green River branch and have had nothing but problems for the last year and three months. If you are not physically there walking them through the steps to fix the issue, it will never be fixed. It took them 4 months to try and fix a direct deposit issue and even then I had to go to the Rock Springs branch for it to be resolved. I have nothing good to say about Green River Trona Valley, don't waste your time here and go to the other branches.

I have always had such a positive experience with Trona Valley Federal Credit Union that I moved my banking to the this financial institution. Great folks with wonderful service. Very nice people and very professionally run.

Even though this is regarding the RS branch, it is about Trona as a whole and the types of people they will employ.) My husband and I have been banking with Trona for 8 years, and never had a single problem (until now). They always were quick to send new cards, sent out information regarding web or application updates, and customer service was always number 1 (until as of late). My husband and I had a very unpleasant experience at the RS branch. We drove up to the tubes and a teller came up on the camera, she didn't say a single thing, gave my husband a dirty look, stared down at the slip I filled out, and then turned off the camera. We waited for probably 5 minutes until a new teller came to the window. All we were doing was pulling out cash from our account and I guess that was too difficult for the previous teller to do? (There was no one else in line and no other cars in the front parking area.) I also must mention that this isn't the first instance of this teller exhibiting unprofessional (and not to mention illegal) behavior. She openly communicates about Trona Valley customers and their finances, specifically how much they make AND their purchases. Unfortunately, after 8 years, my husband and I are in the process of switching banking institute because we obviously cannot trust someone like that having access to all of our personal and private information. Trona was a great place to bank, we never had any worries, but apparently some of the people they hire are great at putting on a show, and will end up destroying that reputation with their unprofessional and untrustworthy actions.

I wanted to change my lease into a loan. I was getting frustrated dealing with the dealership so I called Trona. I didn't even have an account with them, but they had my paperwork done and everything signed ONLINE in a matter of hours. Fast and painless. I now have an account with them and will be moving all my funds to them. Thank you Trona!!

All staff was extremely nice and knowledgeable of their jobs. Patient, pleasant, kind, friendly and very polite. I recommend Trona Credit Union to anyone looking for a great place to keep your money safe!! Thank you Trina Credit Union!!!!

If you are looking for any auto loan absolutely DO NOT!!!! Recommend them. They are very shady! They will add bogus charges saying that they have been trying to repossess said vehicle for months!!! When trying to pay off said loan and will not release the title until those extra charges are paid in full!!

Great service and customer interaction. Work very diligently to accommodate our needs. Great personality. Love Trona Valley. So eager to solve our issue, called us while in the visit.

Denise Welch was excellent helping myself and mother with a holiday loan.