loanDepot, Martinsburg, WV

Rachel was very knowledgeable and helpful throughout the entire process. She was diligent in finding the best loan for my budget and needs. I would highly recommend Rachel to anyone seeking a loan.

Working with Sonya McKinney has been an absolute pleasure. She is helping us understand and navigate every aspect of the refinance process. We are first time home buyers and she has been extremely patient and kind with us…… answering so many questions and keeping our anxiety at bay. So far it has been a smooth and stress free process thanks to Sonya’s help and expertise.

This team is exceptional! Previous lender dropped the ball on 2 appraisals so I called Jake and his team. They worked hard to meet my closing date on my current home to get me to closing on my new home in 2 weeks. Very professional and helpful throughout the whole process. I highly recommend Jake and his team at the Loandepot!

My loan officer raised my “pre approval” loan number multiple times when I would ask the max number. She gave it to our realtor as well so she would know what price range we were looking at. I found a home in the price range she gave me, after her telling me my numbers were good and everything looked good we went under contract. I put $500 earnest money down to secure the house. She never started the loan process. After 3 weeks of waiting for the appraisal to be scheduled she finally told me that my numbers were completely wrong. Suggested I take out a $10,000 personal loan or 401K loan so we could switch it to FHA. Terrible financial suggestions from her, that I told her I wasn’t comfortable doing multiple times. She had USDA numbers at $277,000 and it was actually $160,000. Not even close. We watched homes come and go on the market we would have been interested in waiting on her. I understand things happen during closing BUT this was solely my loan officer’s fault. We were given numbers after submitting all the paper work that were completely wrong because of her miscalculation. She told me for 3 weeks I needed to wait for a credit removal paper in the mail, as soon as I got it I gave it to her and come to find out it had nothing to do with that paper, it was actually her trying to correct her mistake until it got to a point where she couldn’t and had to contact me to tell me she grossly overestimated my pre approval. I had explained the time crunch I was in because of our baby being due in May and 3 weeks of our time frame we’re just wasted. Now we have not received our earnest money back because the sellers are angry at us, when none of it was our fault. We were going by what our loan officer was telling us and our realtor. We have tried multiple times to get it back and they’re just sitting on it. We would have never put $500 down if we knew her numbers were wrong. Now we are in a position where our baby will be here in 6 weeks or less, no home, and possibly out $500 if they will not return the earnest money because of a mistake made by

My answer to question 1 is not for Mr Gregory...no contact with him...Now Sonya McKinney has been fabulous...on top of everything 24 hours a day...she checks in with us weekly even when we were not looking for a home...gave us estimates on payment for nearly 12 house. As we say in the military....promote at earliest opportunity. Take care of her don't lose her to the competition

Working with Sonya McKinney has been an absolute pleasure. She is helping us understand and navigate every aspect of the refinance process. We are first time home buyers and she has been extremely patient and kind with us…… answering so many questions and keeping our anxiety at bay. So far it has been a smooth and stress free process thanks to Sonya’s help and expertise.

My answer to question 1 is not for Mr Gregory...no contact with him...Now Sonya McKinney has been fabulous...on top of everything 24 hours a day...she checks in with us weekly even when we were not looking for a home...gave us estimates on payment for nearly 12 house. As we say in the military....promote at earliest opportunity. Take care of her don't lose her to the competition

Rachel was very knowledgeable and helpful throughout the entire process. She was diligent in finding the best loan for my budget and needs. I would highly recommend Rachel to anyone seeking a loan.