167th Federal Credit Union, Martinsburg, WV

I am sick to death of this place constantly filing repeat purchases and things as simple as getting phone service as fraud. I can't even order something online if the website's HQ is based in a different state despite explicitly limiting fraud checks to out of country.

I Was in the Martinsburg office this past week to set up an account and apply for a credit card to build my credit. I had soo many questions and the amazing service from the young lady named Catherine was wonderful. She was very patient with me and gave me all the answers I asked and if she didn’t know the answer she called to get the answer while I was there. I left there feeling secure and happy with all the help I received. I will highly recommend this to anyone that doesn’t understand or is wanting a great bank to work with especially with ms. Catherine.

I love the experience from 167th...They are friendly and kind!

Tried on 3 different occasions to open an account with this bank. They were rude, condescending and clearly dont understand what customer service is. There's only one person that can open accounts and she is clearly a miserable person who paints a smile on while talking down to you. They wanted something new everytime I went in EVEN THOUGH I CALLED TO ASK ABOUT OPENING AN ACCOUNT before coming in. Do NOT waste your time!!!

I love using this bank. But, for someone that works 8:30-4:30 Mon-Fri it is impossible for me to ever make a deposit!

Call before you go. My husband and I went to set up a joint account and at 11:30 I guess the only person out of the 6 ladies inside who could set up and account was going on her hour lunch. Told us to come back after we had already stood in a brief line inside and she was “short staffed” and we have to come back or wait 1 hour.

I am sick to death of this place constantly filing repeat purchases and things as simple as getting phone service as fraud. I can't even order something online if the website's HQ is based in a different state despite explicitly limiting fraud checks to out of country.

I Was in the Martinsburg office this past week to set up an account and apply for a credit card to build my credit. I had soo many questions and the amazing service from the young lady named Catherine was wonderful. She was very patient with me and gave me all the answers I asked and if she didn’t know the answer she called to get the answer while I was there. I left there feeling secure and happy with all the help I received. I will highly recommend this to anyone that doesn’t understand or is wanting a great bank to work with especially with ms. Catherine.