Premier Financial Credit Union, New Holstein, WI

My husband and I have been members over 40 years . New Holstein staff have always been professional, friendly and informative. Any loan transactions were done with knowledgeable personnel who answered any questions we had and gave complete explanations of the procedure. It's nice to have a financial institution that has been here for so many years.

When I became a member of this bank I was told by Karen there were no overdraft fees. Down the road I was charged with overdraft fees; I told Karen the situation and she waived them. I thought she would have set me up with overdraft protection like I asked her to and thought she did, but recently I was charged several times in a week for over draft fees cause their express banking was down and I was unable to log in to move money. I go on this morning to balance checkbook and the system is down again as it is many times; I email Karen but go figure she is on vacation til next Wednesday. I call during hours this morning and no one answers. I try several times to log on today and each time express banking page was not working. I asked a couple friends to try and they too were unable to log on. Not many people bank there that I know cause this place is unprofessional and don’t take care of their members. It is now 10 pm and still unable to log on. Way to go PFCU! One day my daughter was real excited to open an account with her birthday money. I take her to the bank after school and Sarah told me we cannot do anything without my daughters social security number. Sorry I don’t carry that on me and sorry your team member did not inform me to bring it with when I planned ahead of time and called ahead of time and asked what I all needed to open a joint account for my daughter. Lack of community and procedure! She could have at least started the paper work and I could have called five minutes after leaving when I got home with her social security number. Instead of working with us she choose to ruin my daughters excitement. Down the road my 13 year old daughter has to use her points before they expire and she was not impressed with her choices. There was nothing of interest for her age group so she picked a boy toy for her younger half brother. I informed the team and they replenished the prizes sting she can come back and pick something out but my daughter has zero interest to go back there. I don’t blame her. Recently I took out a loan and I was told any money I pay towards the loan will go towards principal and not interest. My fault for not logging into mortgage account sooner but I was under impression I was making extra payments towards principal. But after several months I log on and notice all my extra payments are going to more interest than principal. I inform James and he reversed all my extra payments and puts all my payments back into my checking rather than taking all the payments and putting them towards the principal. Now I’m even instead of ahead with payments. I am currently looking to bank elsewhere...

As a Realtor, working with Jim Vandenhouten was a breeze! He was on top of things through the entire transaction. It was a pleasure working with you sir!

It’s a regular credit union, pretty building & it never smells weird inside. Helpful & knowledgeable staff. I’ve never spent more than 5 minutes inside; fast, efficient service.

My husband and I have been members over 40 years . New Holstein staff have always been professional, friendly and informative. Any loan transactions were done with knowledgeable personnel who answered any questions we had and gave complete explanations of the procedure. It's nice to have a financial institution that has been here for so many years.

When I became a member of this bank I was told by Karen there were no overdraft fees. Down the road I was charged with overdraft fees; I told Karen the situation and she waived them. I thought she would have set me up with overdraft protection like I asked her to and thought she did, but recently I was charged several times in a week for over draft fees cause their express banking was down and I was unable to log in to move money. I go on this morning to balance checkbook and the system is down again as it is many times; I email Karen but go figure she is on vacation til next Wednesday. I call during hours this morning and no one answers. I try several times to log on today and each time express banking page was not working. I asked a couple friends to try and they too were unable to log on. Not many people bank there that I know cause this place is unprofessional and don’t take care of their members. It is now 10 pm and still unable to log on. Way to go PFCU! One day my daughter was real excited to open an account with her birthday money. I take her to the bank after school and Sarah told me we cannot do anything without my daughters social security number. Sorry I don’t carry that on me and sorry your team member did not inform me to bring it with when I planned ahead of time and called ahead of time and asked what I all needed to open a joint account for my daughter. Lack of community and procedure! She could have at least started the paper work and I could have called five minutes after leaving when I got home with her social security number. Instead of working with us she choose to ruin my daughters excitement. Down the road my 13 year old daughter has to use her points before they expire and she was not impressed with her choices. There was nothing of interest for her age group so she picked a boy toy for her younger half brother. I informed the team and they replenished the prizes sting she can come back and pick something out but my daughter has zero interest to go back there. I don’t blame her. Recently I took out a loan and I was told any money I pay towards the loan will go towards principal and not interest. My fault for not logging into mortgage account sooner but I was under impression I was making extra payments towards principal. But after several months I log on and notice all my extra payments are going to more interest than principal. I inform James and he reversed all my extra payments and puts all my payments back into my checking rather than taking all the payments and putting them towards the principal. Now I’m even instead of ahead with payments. I am currently looking to bank elsewhere...

As a Realtor, working with Jim Vandenhouten was a breeze! He was on top of things through the entire transaction. It was a pleasure working with you sir!