Southern Lakes Credit Union, Kenosha, WI

Out of date credit union. Been waiting over 3 weeks for my replacement debit card. I called today only to find out it was never ordered. Also my initial visit wasn't great either. Even though the woman helping me informed me the chip malfunction was happening to many. The bank manager grabbed my card from the tellers hand and was rudely telling me my card was not in the best shape. The area where chip was flawless with barley a scratch. She then proceeded to threaten too charge me for a new one. I will be taking my business elsewhere soon. UPDATE/ I was contacted by some sort of operations manager and he was helpful and very apologetic. I finally received my card two days ago. Well over a month and a half. I am increasing my stars to 3 for Michael's efforts.

I went here about 3:30pm on a Friday to open an account. I was told to come back next Thursday! The employee was very obviously annoyed with my attempt. Said she can't do that now?? Will not go back on Thursday lol I felt like an inconvenience. It was a wholly unpleasant experience.

I had my debit card compromised and was unsure of the legitimacy of the email I received. I emailed the credit union and Katy immediately responded and helped me through the process. Excellent customer service!

Horrible customer service, tried to get a loan with my fiancee my credit score was 744 his a little under 600. Kathy ran my credit twice knowing she didn't have all the information she needed making it drop points both time. To top off she denied us. He went to Educators and got the loan by himself. Your bad move Kathy!

The cashier seems to have problems focusing her eyes and remembering what was said twenty seconds after I said it. I thought she was going to go to sleep standing at the counter. I wanted to cash a check for four hundred dollars and receive two hundred dollar coins to give out for Christmas presents but she convinced me to withdrawal the money from my account because it was easier to do. Sometimes a lack of customer service can be outright hilarious.

After regretfully getting a vehicle loan through this marvelous bank, I have tried to contact the woman that is in charge of refinancing auto loans for 3 months straight. I’ve left 7-10 voice messages on her phone, that might as well be unplugged. Of the 20+ phone calls that I have made, she has not answered the phone ONCE, it’s actually impressive how poor this bank is with customer service.

Worst bank ever direct deposit has to be entered manually so it's never in your account at a regular time it's 2023 get with the times. The staff is very disrespectful and has attitude so my wife and myself went to Educators credit Union and guess what my check was in at midnight Friday morning so I didn't have to call them to get my check pushed threw thanks for the worst month ever at a bank.

Out of date credit union. Been waiting over 3 weeks for my replacement debit card. I called today only to find out it was never ordered. Also my initial visit wasn't great either. Even though the woman helping me informed me the chip … More