They will illegally place force placed insurance on your loan without contacting you first. Somehow used an address that I hadn't lived at in over 4 years and lied about that being my address on all my paperwork but when I called the dealer and Filo who sold the loan to them, they were provided my correct address on all my documentation. I had to threaten to obtain a lawyer before I was properly helped by the staff and given my CORRECT payoff amount so that I could take my business elsewhere. Avoid this credit union at all costs and refinance IMMEDIATELY if you have the misfortune of having your loan sold to them.
David Ratcliff
1 year ago
My brother Chia has had an account for several years with this Bank. Very helpful employees. I was going through an onboard process for my new employer and needed to have documents notarized and faxed and they did this for free for me even though I was not a member of this Credit Union.
I am very impressed with Southern Lakes Credit Union and if I end up staying in the Elkhorn area I will most definitely be opening a new account with them and recommend this to anyone in the area.
Ronald Morgan
1 year ago
Today I stopped in at this shared banking branch. My flat billed cap and pair of Jordan’s had me judged from the moment I walked. Leah the lady at the counter gave me one extremely unwelcoming look as if I shouldn’t be there. She was the one who helped me. I said hello how are you today. Her response I’m ok as she stared me up in down with a sour look. Didn’t ask what she could help me with just looked at me with obvious judgement for about 30 seconds without a word. I said well I’m here to make a deposit for a shared banking branch. She says here is the form to fill out. I have been here a few times and every other time the gals at the counter were very kind and professional. As I have been in WI for about a year and have been searching for a local credit union to replace my current one. This experience surely determined I will not be using Southern Lakes Credit Union. Leah go have a drink and hope you fix that judgmental RBF!
Kyle W
1 year ago
This is the worst banking establishment I have ever been forced to use. As soon as possible my vehicle will be refinanced through some other bank.
Darryl Casey
1 year ago
SOUTHERN LAKES CREDIT UNION REQUIRES A THUMBPRINT TO OPEN A NEW ACCOUNT!
After the long process of beginning a new savings account I was told by the twenty-something with zero customer service skills that "uh, all that's left is we need your thumbprint."
I asked why. She answered, "Uh, I think it has something to do with 9/11." I closed the account and went on my way. AVOID Southern Lakes at all costs!
Cassandra
4 months ago
They will illegally place force placed insurance on your loan without contacting you first. Somehow used an address that I hadn't lived at in over 4 years and lied about that being my address on all my paperwork but when I called the dealer and Filo who sold the loan to them, they were provided my correct address on all my documentation. I had to threaten to obtain a lawyer before I was properly helped by the staff and given my CORRECT payoff amount so that I could take my business elsewhere. Avoid this credit union at all costs and refinance IMMEDIATELY if you have the misfortune of having your loan sold to them.
David Ratcliff
4 months ago
My brother Chia has had an account for several years with this Bank. Very helpful employees. I was going through an onboard process for my new employer and needed to have documents notarized and faxed and they did this for free for me even though I was not a member of this Credit Union.
I am very impressed with Southern Lakes Credit Union and if I end up staying in the Elkhorn area I will most definitely be opening a new account with them and recommend this to anyone in the area.
Ronald Morgan
4 months ago
Today I stopped in at this shared banking branch. My flat billed cap and pair of Jordan’s had me judged from the moment I walked. Leah the lady at the counter gave me one extremely unwelcoming look as if I shouldn’t be there. She was the one who helped me. I said hello how are you today. Her response I’m ok as she stared me up in down with a sour look. Didn’t ask what she could help me with just looked at me with obvious judgement for about 30 seconds without a word. I said well I’m here to make a deposit for a shared banking branch. She says here is the form to fill out. I have been here a few times and every other time the gals at the counter were very kind and professional. As I have been in WI for about a year and have been searching for a local credit union to replace my current one. This experience surely determined I will not be using Southern Lakes Credit Union. Leah go have a drink and hope you fix that judgmental RBF!
Cassandra
1 year ago
David Ratcliff
1 year ago
Ronald Morgan
1 year ago
Kyle W
1 year ago
Darryl Casey
1 year ago
Cassandra
4 months ago
David Ratcliff
4 months ago
Ronald Morgan
4 months ago