Numerica Credit Union - Wenatchee Branch, Wenatchee, WA

I moved to the area and my old credit union recommended I use branch sharing instead of closing my account. Numericas teller told me they only do it thru the atm. I asked if she could help me with information and all she’d do was repeat herself. When she realized I wasn’t going away she asked another teller to help. She at least tried to help but her answers we still to just use the atm. Really annoyed I didn’t just close my account when I moved. If you want to use branch sharing, do not expect any help from the employees. They generally acknowledge that they know nothing about it.

Greg Olson, We just says thank you again for the hard work and effort you put in to making our dream a reality! We so over joys on how fast and smooth the whole process this was . We closed on our first home a couple hours ago and I have nothing but positive things to says about you Greg . Thanks for working fast and hard on our file as you promised. You were very responsive whenever I reached out with questions and being extremely patient answering all my questions and you did a great job of educating me as a first time homebuyer . We will definitely highly recommend you to our family and friends as one best loan officer to go to get the job done right ! Also, we will continue doing business with numerica as it’s showing how fast and efficient it was working numerica credit union , Once again thank you everything! Keep up the good work Greg

I am so impressed with the service at this bank. They truly go above and beyond to work with you. We love Carlos the best! He has been nothing but honest, consistent and super informative every time we go to him with questions or concerns. He has helped us more than we ever could have imagined. Everyone at Numerica always has a smile and friendly attitude. It is a bank that you can truly trust.

I wanted to check on a refinance on my home mortgage loan and possible moving my business to this bank. I sat on hold form fifteen minutes only to be told by the person answering the phone that they would have some one call me later. I told her I just sat on hold for fifteen minutes and why didn't she tell me that before. I told her I just wanted to check loan rates but if this is their customer service I would just cross them off the list and go else where. She told me that's fine with an attitude I didn't like and then she hung up on me. I would never do business with these people under any circumstances.

Used to love this credit union. Had some fraudulent activity this fall, and in dealing with it, had to speak to some of the most monotone, apathetic, and passive aggressive customer service workers. They denied my claim while providing no evidence, only claiming the fraudulent party provided "substantial evidence" I was responsible despite never having purchased anything from the biller. The woman on the phone sounded happy to confound me, and make me feel helpless against the situation. I was so insulted that I am closing my account tomorrow and going with Cashmere Valley.

I don't do reviews, but feel like this is the exception to my rule. I've been given the run around for two business days with several inquiries about a situation that went unanswered. I left work two hours early on Tuesday to go in personally for answers. I was reassured it would be taken care of and not to worry, she'll' personally be in touch. I left there feeling reassured. My account is now overdrawn with service fees. Crickets from the credit union. I've been a loyal customer for over 15 years.. Feeling like I obviously don't really matter. I finally called yet again just before closing, I was put on hold for 20 minutes, just like when i went into the bank, so the person helping me could review it with her supervisor. When she returned to the phone she gave me a completely different senerio I hadn't even heard yet. Very poor customer service. I'm so disappointed in how this has been handled. .

I drove all the way over from Western WA to close out an acct for my Mom. Starting with Jodie, then Gage and then Sandra Dee. All very professional and friendly. Thank you so much for your prompt service. May you all have unlimited blessings❤❤❤

Had me sign the title of the car I bought over to them before they even knew I would be approved. Now I'm stuck with no loan or title and it was at their directions. Make sure you're either approved for the loan or don't sign the title over. It's worth the second trip. Now I can't go anywhere else to get a loan because I don't have the title of my own car.