Columbia Credit Union Mortgage Loans, Vancouver, WA

I have a mortgage with this derelict and corrupt organization. My bad. In trying to discharge the obligations of my loan I send a check in early. Early like on the 25th of the month when my mortgage is due on the first of the following month. Unsurprisingly these incompetent clowns have not posted my payment yet and today is the sixth of the month. I am not surprised. I am infuriated. I am sad that the people who work here, those who actually live in Vancouver and the surrounding areas, care so little for our community and our neighbors that they would support the policies of this credit union. Their advertisements that they are local are complete and bald face lies. “Local“ means that you hire people in the surrounding areas to do the jobs that your organization requires. It does not mean that you contract with people outside of our state and then state that there are ‘no talented people here in Washington to do the “complex transactions“ that are part of loan servicing.’ I was absolutely stunned and amazed that their manager said that flat out. Statements like that are insulting to our neighbors. Insulting clients, neighbors and others is part of the standard operating procedure of this credit union. If you ask them questions in the lobby their “customer service representatives“ will impugn your integrity, question your motives and slow your ability to do simple transactions. If you make inquiries online you will wait very long periods of time to hear back in the “secure messaging“ area of their online presence. I kid you not when I say that these people advanced my request for help to no less than three different managers after I spoke with two tellers. 2 1/2 weeks elapsed before these folks found a paper form required to make the changes to my account. How is that efficient? How is that customer service? It isn’t either of those things. It is obstructionist. It is incompetent. It is obviously reflective of their entire way of doing business. They have no respect for their clients or our surrounding community. Save yourself, your money and your time by banking anywhere but here.

Belinda Hickey just helped me with my HELOC and it was a truly excellent experience. Customarily, when going through a process such as this, I must prepare my thick skin as the vast majority of mortgage professionals I've worked with have an attitude that their customers are mere laymen who could never understand the complexities of their job and therefore are hurdles they must endure to get their commission. She was a tremendous breath of fresh air...professional, kind, empathetic and efficient. One of my biggest pet peeves is giving my money to someone who treats me badly but never have I received as sincere a thanks for my business as I did from Belinda. Great work!

Infuriating. Disrespectful. Incompetent. Do you need to read more? Take your money and run. If you put your money under the mattress bedbugs will be more helpful and you will have greater degree of satisfaction than if you deal with these clowns.

I have worked at a credit union myself, and have never heard the bs this one spits to their customers. I recently opened an account here and have been waiting over two weeks for my debit card, still haven't received it. and they're saying they can only send me another one if I pay the hefty fee. Bullcrap! Your fault, not mine! I will not pay for someone else's mistake. Thank you!

Always a great experience with the Credit Union for years. Three people in our family have used them, and we have had loans through them too. Highly recommended.

I have a mortgage with this derelict and corrupt organization. My bad. In trying to discharge the obligations of my loan I send a check in early. Early like on the 25th of the month when my mortgage is due on the first of the following month. Unsurprisingly these incompetent clowns have not posted my payment yet and today is the sixth of the month. I am not surprised. I am infuriated. I am sad that the people who work here, those who actually live in Vancouver and the surrounding areas, care so little for our community and our neighbors that they would support the policies of this credit union. Their advertisements that they are local are complete and bald face lies. “Local“ means that you hire people in the surrounding areas to do the jobs that your organization requires. It does not mean that you contract with people outside of our state and then state that there are ‘no talented people here in Washington to do the “complex transactions“ that are part of loan servicing.’ I was absolutely stunned and amazed that their manager said that flat out. Statements like that are insulting to our neighbors. Insulting clients, neighbors and others is part of the standard operating procedure of this credit union. If you ask them questions in the lobby their “customer service representatives“ will impugn your integrity, question your motives and slow your ability to do simple transactions. If you make inquiries online you will wait very long periods of time to hear back in the “secure messaging“ area of their online presence. I kid you not when I say that these people advanced my request for help to no less than three different managers after I spoke with two tellers. 2 1/2 weeks elapsed before these folks found a paper form required to make the changes to my account. How is that efficient? How is that customer service? It isn’t either of those things. It is obstructionist. It is incompetent. It is obviously reflective of their entire way of doing business. They have no respect for their clients or our surrounding community. Save yourself, your money and your time by banking anywhere but here.

Belinda Hickey just helped me with my HELOC and it was a truly excellent experience. Customarily, when going through a process such as this, I must prepare my thick skin as the vast majority of mortgage professionals I've worked with have an attitude that their customers are mere laymen who could never understand the complexities of their job and therefore are hurdles they must endure to get their commission. She was a tremendous breath of fresh air...professional, kind, empathetic and efficient. One of my biggest pet peeves is giving my money to someone who treats me badly but never have I received as sincere a thanks for my business as I did from Belinda. Great work!

I have worked at a credit union myself, and have never heard the bs this one spits to their customers. I recently opened an account here and have been waiting over two weeks for my debit card, still haven't received it. and they're saying they can only send me another one if I pay the hefty fee. Bullcrap! Your fault, not mine! I will not pay for someone else's mistake. Thank you!