Lower Valley Credit Union a division of Self-Help Federal Credit Union, Sunnyside, WA

I hate our bank since it changed to self-help. I can't get into my online account, waiting for a phone call to "confirm" and the phone call hasn't come for over an hour. Ridiculous.

Hate this bank, ever since it changed to self help it’s ridiculous. Can’t get good service from anyone and the call waits are insane. They went down hill from bad to worse. I’m changing banks ASAP

For me to be willing to drive an hour to bank with Lower Valley Credit Union says a lot! I started banking with Lower Valley Credit Union about six years ago, I have had nothing but a great experience they are so good at what they do! They always welcome you with a smile! They make you feel like you are the most important person. I have bank with a lot of different banks and to be honest no other Bank compares to Lower Valley Credit Union. I always felt like I was just a number, & at Lower Valley Credit Union the staff is so amazing they call you by your name, they are very friendly and knowlable! Their rates are insane, my father recently bought a vehicle and he got his loan with Lower Valley Credit Union! It was an amazing experience for him and the salesman! The salesman couldn't believe how fast they process everything, & how hassle free the experience was! I'm truly amazed by this people! They are so great! I highly recommend my friends and family to bank with Lower Valley Credit Union!

The lines to get service right now is ridiculous! An average wait is 45 minutes. It all started when they closed all their locations in the lower valley and now the only one I can go to is in Sunnyside. Before service was great, but now I am beyond done with this bank and am switching to a new one. You all need to get your act together!

Now you can’t reach anyone in the branch because call center based off in California or other states…… Update * reporting card lost or stolen took me 45 minutes on the phone with their off site call center. My other account was two clicks on their app…..run away

I hate our bank since it changed to self-help. I can't get into my online account, waiting for a phone call to "confirm" and the phone call hasn't come for over an hour. Ridiculous.

For me to be willing to drive an hour to bank with Lower Valley Credit Union says a lot! I started banking with Lower Valley Credit Union about six years ago, I have had nothing but a great experience they are so good at what they do! They always welcome you with a smile! They make you feel like you are the most important person. I have bank with a lot of different banks and to be honest no other Bank compares to Lower Valley Credit Union. I always felt like I was just a number, & at Lower Valley Credit Union the staff is so amazing they call you by your name, they are very friendly and knowlable! Their rates are insane, my father recently bought a vehicle and he got his loan with Lower Valley Credit Union! It was an amazing experience for him and the salesman! The salesman couldn't believe how fast they process everything, & how hassle free the experience was! I'm truly amazed by this people! They are so great! I highly recommend my friends and family to bank with Lower Valley Credit Union!

The lines to get service right now is ridiculous! An average wait is 45 minutes. It all started when they closed all their locations in the lower valley and now the only one I can go to is in Sunnyside. Before service was great, but now I am beyond done with this bank and am switching to a new one. You all need to get your act together!