Progressions Credit Union, Spokane, WA

Professional and Great customer service. I just refinanced two cars with progression Credit Union and worked with Kevin. He was very responsible to answer all my emails and texts in a timely manner. He even responded my questions off working hours (via email or text ) on weekend and nights. They offered me the best internet rate that was available in the market.

I have called every day now for multiple days and nobody ever picks up the phone. Left a message and still no call back. It’s unbelievable that I can call multiple days at different hours and never have a phone call picked up

After years of banking with the largest credit union in the Puget Sound area (hint: Boeing Employee's), I found an incredible auto loan rate with Progressions. This was almost 4 years ago. I have had nothing but great experiences with them since. Truly superior customer service and responsiveness. I will never leave them.

Absolutely love this Credit Union. Wonderful people. Their customer service is great, their office is kid friendly and they treat you like family. The app is easy to use, and their security features for your account is satisfactory. I get emails every time anything looks suspicious on my account from a real person asking of it's ok to let that transaction through. Free banking, no fees. This Credit Union really is the best.

I was on my way to buy a car and I stopped at their ATM to pull the cash off for the cat with my mom's debit card. No where marked around the atm said anything like ATM will not return card while updating. So when I stuck my card in it didn't say anything funny in the screen. But once I put my card in it ate it and said out of order. So I went over to a tellers drive threw line and called to ask how to get my card back because like I said before I was on my way to go buy a car so I despritly needed that money. And they informed me supposedly the guy with key wasbr there and had already gotten in there once thAt day so we would have to wait till the next day so I raise a stink about it because it was wrong that they didn't have marked anywhere in so they send out send out somebody right then to fix it and then I go back to get my mom's debit card in the required an ID so is there bad that their machine ain't my mom's debit card and then on top of it they were going to make it that much harder on me that I had to go get my mom and my mom's I'd. So basically what I'm saying is I would not go to this place ever again.

I had a car loan with Progressions and don't live in Spokane. Because of their status as a credit union, paying off the loan electronically took months to do. When I finally got to the point where I could select the "Pay off Loan" option on the website (which is terrible by the way) I thought I was done dealing with them. Wrong. Despite the loan being completely paid off, their autopay system still debited my account. Since the loan is paid off, it has now conveniently been completely removed from my account so I don't have any documentation. Did I mention they haven't sent the title to me after two weeks? Their systems are atrocious. Calling as soon as they open to see if their people will be of use. Will return to update.

My family and I have banked with Progressions Credit Union for over 30 years. I would never consider using any other financial institution. I currently live abroad and have for a number of years. Any time I have questions or problems with my money, I simply pick up the phone, call PCU, and without fail, my problems get resolved and it's always done professionally and with a smile. I am treated with respect and dignity every time.

Professional and Great customer service. I just refinanced two cars with progression Credit Union and worked with Kevin. He was very responsible to answer all my emails and texts in a timely manner. He even responded my questions off working hours (via email or text ) on weekend and nights. They offered me the best internet rate that was available in the market.