WaFd Bank, Snohomish, WA

Washington Federal has always been great to me. My main bank is in Monroe, but occasionally I have to use the Snohomish branch. Herbert helps me almost every time I go to the Snohomish branch. He is awesome, knows me by face, super friendly and great customer service. Yesterday went to the drive thru right at closing time to find an out of order sign on the only drive thru tube. Herbert must of saw me from inside because as I was leaving the drive thru he was running, yes running out of the front door towards my truck because he knew I was there to cash a check (that's what I'm usually there for). He took the check, went in and cashed it and brought the cash out to me. NOW THAT'S CUSTOMER SERVICE!!!! These days its hard to get a friendly smile, or greeting from someone in these types of positions, and here he is running out, with a smile and friendly greeting to help me. Kudos to Herbert and kudos to Washington Federal. Give this guy a raise, employee of the month, something because he really goes the extra mile.

Above and Beyond That's what Herbert does at WaFd! He is a rare individual in the service industry in today's world.WaFd I hope you take care of him because you have a rare gem

Some of us are old enough to remember superb service that came from a small-town environment. People like Herbert and Shannon in Snohomish give that. There is never a sense that I am inconveniencing them with a special request.

Everyone is so helpful and nice it is refreshing to have people go above and beyond for you.

Best banking yet.

The most incompetence by a bank ever! Don't waste your time and definitely don't give them any of your money. Jessica Bowman should be fired for lying to customers and fraudulently giving loan approval then revoking it one week before closing on a real-estate deal. She is clueless and inept to do her job.

DONT EVER USE THIS BANK!!! They will just waste your time and money. Jessica Bowman, the branch manager, is a crook and completely inept. Herself and the bank representatives such as Dennis Zender have no idea how to communicate efficiently and effectively but they do know how to take money I can tell you that. We started our journey the beginning of June by making an appointment to meet in person. They set us up for an appointment with the branch manager Jessica for the following week. We met with her in person on June 13th and discussed the property in question We showed her MLS showed her the parcel number and information on the county site, informed her the property was 43 acres, zoned Forestry, no utilities but power at the street. We tell her the surrounding neighbors have been getting well quotes anywhere from $22-48k, we told her our overall plan for the property, everythinnnng. She told us everything should be fine as long as there is power at the street but that she was going to verify with another rep and get back to us tomorrow and that in the meantime we had to finish our application. We finish our application and still haven’t hear from her days later, that Friday we get a random email, she forgets who we are, then says she’ll call on Monday, SHOCKER she doesn’t call. I give her time thinking, I’m busy at my job so I’m sure she is too, Friday comes around and I call, she is not in the office but they will send her a message to call me… nothing. The next week we out of the blue get an approval letter, we were so excited. The next week once our realtor was back from vacation I called to confirm it was true, again, she wasn’t in the office and they will send her a message to call me. 10 minutes later Blair, banker, calls and says it is true we are approved. I asked to make sure we can proceed on the property in question, she says yes. I ask if 30 day contingency with 45 close was ok she says yes, as soon as we have mutual acceptance we just let them know. Days later we have mutual acceptance, mind you we are in July now. We set up earnest money and then start the leg work. Taking time off work, leaving work early, performing wetland survey, talking with the assessors and zoning dept, meeting with ecologists, talking with contractors. ALL things to get us to closing. Middle of July we get a random email from Jessica, who we have not heard from since mid June, telling us we need home owners insurance, kind of confused as it’s raw land I respond asking who she suggests? No response. I email Blair, she tells us we don’t need it because it’s raw land and she doesn’t know what Jessica’s talking about, so we move on. My realtor had been in contact with Blair for the appraisal, she tells my realtor that she couldn’t find it so instead of calling anyone she turned back to the office. Mind you, the property is very easy to find! Fast forward through this disaster, 7 weeks of work days away before contingency is over and weeks before closing, July 31st we get an email from Jessica right before the bank closed with a loan denial letter. IM SORRY WHAT??! Jessica has no idea how to do her job correctly and has appalling communication skills. The last time we even spoke with her was June 16th, it’s disgusting. She falsified information, lied to our faces and then put us in financial harm but of course had no problem running our credit. She got a lovely email for this too and again… no response. My realtor called and she refused to talk to her and Blair refused to give the district reps information so we had to do our own digging, don’t worry we got it. 2 days later I get a call from the souther regional manager Chris, who informs me they DON’T LOAN ON FORESTRY LAND NOR OVER 40 ACRES AND WELL NEEDS TO BE ON THE PROPERTY!!! I am floored, absolutely dragged through the mud. Jessica is a poor excuse for a loan officer, she is incompetent and doesn’t deserve to be in this business. We will NEVER suggest anyone to EVER use this bank none the less this branch. You want property? Call AgWest they are fantastic

The epitome of incompetence. To tell people "Sure we'll give you a loan for 43 acres" and then say just before closing, "No we only do loans for no more than 20 acres". Money had been exchanged during the loan process. Jessica and her branch cannot be trusted. They had 7 weeks. Inexcusable!