BECU credit union, Silverdale, WA

I had the best experience with William R. He was extremely polite, patient and kind with the billion questions I asked. I lack much knowledge in the world of banking/finances. William explained it all so well and even provided me with visuals so I could understand. I typically seek services with the BECU in the Seattle area. For the last couple of months they weren’t able to give me much info in regards to my Roth IRA. But William was the first person to give some further information. He’s definitely someone I’ll keep in touch with in regards to my BECU needs.

STOP! Read this before deciding to utilize BECU for your banking needs. I have been a member of BECU for several years, and it has been the worst banking/.credit union experience I have ever had. They are rude, uppity people who care more about process than they will ever care about customers. The odds of you getting a loan, or line of credit with them are nearly impossible unless you have stellar credit and lots of money in your account. This is not the Credit Union experience you want, they are no different than a bank like Wells Fargo. They will charge your account 25.00 for 1.00 overdraft, they will roll their eyes at you when you ask them to do something they do not want to do. Their online experience is good, but nothing else about this Credit Union is a "good" experience. Take your hard-earned money elsewhere, I recommend WSECU, where I also have an account, even a bank if you must, but steer clear of BECU.

Unfortunately they do not offer any actual customer service via phone. I found a wallet and have been trying to connect to the branch so they can get a hold of their customer. I would never bank with a bank with no customer service.

Me and my fiance had THE BEST experience with the assistant manager Jordan. She is AMAZING at her job, she's VERY knowledgable and she spends TIME with her customers. We cannot be more thankful to have spoken with her today and getting our finances in order. Thank you so much for your time and assistance!

Staff is cordial and the wait time for my appointment was only a few minutes. Amy T. was very professional and had me all squared away in no time. I use the ATM here often and the lobby is always clean. I feel safe walking in after dark. Looking forward to the day BECU opens a branch in Port Orchard!

I had the best experience with William R. He was extremely polite, patient and kind with the billion questions I asked. I lack much knowledge in the world of banking/finances. William explained it all so well and even provided me with visuals so I could understand. I typically seek services with the BECU in the Seattle area. For the last couple of months they weren’t able to give me much info in regards to my Roth IRA. But William was the first person to give some further information. He’s definitely someone I’ll keep in touch with in regards to my BECU needs.

Really sad that all my business is pushed to an ATM.(no tellers) and if you do speak to people. They are rude. Day one had eyes rolled at me snarky remarks when I asked why no tellers. When I declined offers they where added any how. Online banking is something special. I have to verify with a code EVERY TIME FOR MONTHS NOW.when I've called and or walked in to ask when it will stop I get treated like a Karen. When paper work was done I was led to the ATM. If u get paid by check. U won't get your money tell several days later. Do to the ATM needs to verify. I'm only allowed $500 a day. So I have to pull rent two separate days. Not a friendly atmosphere at all. Really feels like this credit union doesn't care about are area at all. No BECU ATMs to be found anywhere but on the building. This is not a credit union that offers loans.(well they do but your not getting one unless u go to Seattle and talk with decent humans) the staff here has something shoved waaaaay up there. Dropping this bank for an actual credit union that cares. GO TO KITSAP CREDIT UNION!!!!!

STOP! Read this before deciding to utilize BECU for your banking needs. I have been a member of BECU for several years, and it has been the worst banking/.credit union experience I have ever had. They are rude, uppity people who care more about process than they will ever care about customers. The odds of you getting a loan, or line of credit with them are nearly impossible unless you have stellar credit and lots of money in your account. This is not the Credit Union experience you want, they are no different than a bank like Wells Fargo. They will charge your account 25.00 for 1.00 overdraft, they will roll their eyes at you when you ask them to do something they do not want to do. Their online experience is good, but nothing else about this Credit Union is a "good" experience. Take your hard-earned money elsewhere, I recommend WSECU, where I also have an account, even a bank if you must, but steer clear of BECU.