Umpqua Bank, Richland, WA

It took multiple visits to the bank and weeks of unnecessary time to wire funds from our non-profit to a school in Belize, even though we had the exact wiring instructions we had used at this bank twice before. The staff person was incredibly rude and had terrible listening skills. If this were my personal account I would have closed it immediately.

Umpqua Bank offers it all. When you walk in expect hellos and smiles. Unusual right? Not here. I'm from a small town, Umpqua Bank is where I opened my first account a year or 30 ago! That warm, welcoming feeling I received then was not because I was in a small town, it truly is and always has been at the heart of who they are. If you want an extremely personalized experience and are looking for a genuine business relationship....stop by, say hello and they'll partner with you from there....

It is an excellent bank

It took multiple visits to the bank and weeks of unnecessary time to wire funds from our non-profit to a school in Belize, even though we had the exact wiring instructions we had used at this bank twice before. The staff person was incredibly rude and had terrible listening skills. If this were my personal account I would have closed it immediately.

Umpqua Bank offers it all. When you walk in expect hellos and smiles. Unusual right? Not here. I'm from a small town, Umpqua Bank is where I opened my first account a year or 30 ago! That warm, welcoming feeling I received then was not because I was in a small town, it truly is and always has been at the heart of who they are. If you want an extremely personalized experience and are looking for a genuine business relationship....stop by, say hello and they'll partner with you from there....

It is an excellent bank