Umpqua Bank, Richland, WA

Not so friendly! Usually not the experience I am used to having... staff was more worried about me without a mask sitting behind their plexiglass with their masks on and me standing midway from the entrance... didn't even feel any compassion when I said I couldn't wear a mask and needed to file a dispute on an $800 charge... was told they couldn't help me until I wore a mask... then someone shouted from a cross their cubicle to give me a number and I could leave and talk to someone on the phone!? Meanwhile I'm the only customer in there... he handed me a sticky note and sent me on my way .. I'll be closing my accounts... if I'm not important enough to help professionally they don't need my business......tired of their ATM fee's anyway... one bank in the area and incontinent hours of operation... this was just the icing on the cake...

I love this bank, great customer service, all my accounts merge perfectly with Quickbooks, good liness of credit. I highly recommend.

Staff is super chill and helpful.

I really appreciate the staff at Umpqua and for all they do. They work hard, they know their stuff, and they try to help me be effective with my money. Highly recommend!

Not so friendly! Usually not the experience I am used to having... staff was more worried about me without a mask sitting behind their plexiglass with their masks on and me standing midway from the entrance... didn't even feel any compassion when I said I couldn't wear a mask and needed to file a dispute on an $800 charge... was told they couldn't help me until I wore a mask... then someone shouted from a cross their cubicle to give me a number and I could leave and talk to someone on the phone!? Meanwhile I'm the only customer in there... he handed me a sticky note and sent me on my way .. I'll be closing my accounts... if I'm not important enough to help professionally they don't need my business......tired of their ATM fee's anyway... one bank in the area and incontinent hours of operation... this was just the icing on the cake...

Very convenient to my house and easy to get in and out.

I really appreciate the staff at Umpqua and for all they do. They work hard, they know their stuff, and they try to help me be effective with my money. Highly recommend!