HAPO Community Credit Union, Pasco, WA

We have banked with HAPO for years and am happy we made the switch! Our other bank started charging to use the ATM... ridiculous.

Terrible customer service. Used atm and needed to break a $20 and get a $5 bill. “We can’t do that because you don’t have an account”. And I never will.

Hapo has a very hard time owning up to their mistakes and are very rude to their customers. Every time i go into the bank the ladies are rude and treat me with disrespect. I have had to speak with a branch manager each time to get the simplest mistakes fixed on hapos part. I work with upset customers all the time and even through medical billing i would never treat a customer the way hapo treats me.

Called in to pay my car bill and associate Gabrielle answered and she was helpful . compassionate. Enthusiatic and all rounded helpful .. Unlike Kennewick and Richland hapo girls ...

I would give a 5 star review based on my previous transaction with HAPO but I just called to make a payment via debit card and they CHARGE 20$ TO MAKE A PAYMENT OVER THE PHONE AND 12$ TO DO IT ONLINE. That is absolutely absurd. Complete joke that is. Thanks HAPO you suck ;)

Hapo has a very hard time owning up to their mistakes and are very rude to their customers. Every time i go into the bank the ladies are rude and treat me with disrespect. I have had to speak with a branch manager each time to get the simplest mistakes fixed on hapos part. I work with upset customers all the time and even through medical billing i would never treat a customer the way hapo treats me.

I would give a 5 star review based on my previous transaction with HAPO but I just called to make a payment via debit card and they CHARGE 20$ TO MAKE A PAYMENT OVER THE PHONE AND 12$ TO DO IT ONLINE. That is absolutely absurd. Complete joke that is. Thanks HAPO you suck ;)

We have banked with HAPO for years and am happy we made the switch! Our other bank started charging to use the ATM... ridiculous.