Umpqua Bank, Goldendale, WA

I was going to give 3 stars but the customer service is terrible. Charged a overdraft fee when there was no money in the account which caused it to be in the negatives. My husband went to pay it off and they closed his account without notice. No call, no email, nothing. Older blonde lady also has an attitude problem and got mouthy with my husband when he was concerned on no notice for his account being closed. Rolled her eyes, and gaslit us about "They should’ve called you." Yeah, maybe they should’ve but it doesn’t mean that they did. She also put us on hold to mess with a plug in fragrance holder. Unprofessional and definitely won’t be coming back here, and definitely won’t recommend to other locals who looking for a bank.

Dealing with banks is never fun, but this is the best Umpqua staff by far. Live in Portland now, but still call them when I need help. Love y'all.

Always helpful staff.

awful online service.

Fast friendly service

Excellent service All the time Try calling a different umpqua branch....see if you get a real person Right away Love the service

What a helpful staff Always available Always thorough! Thanks so much!

I was going to give 3 stars but the customer service is terrible. Charged a overdraft fee when there was no money in the account which caused it to be in the negatives. My husband went to pay it off and they closed his account without notice. No call, no email, nothing. Older blonde lady also has an attitude problem and got mouthy with my husband when he was concerned on no notice for his account being closed. Rolled her eyes, and gaslit us about "They should’ve called you." Yeah, maybe they should’ve but it doesn’t mean that they did. She also put us on hold to mess with a plug in fragrance holder. Unprofessional and definitely won’t be coming back here, and definitely won’t recommend to other locals who looking for a bank.