Granco Federal Credit Union, Ephrata, WA

Granco is the best bank I’ve ever went through my loan officer Jennifer Criss is a joyful blessing and is always super friendly and helpful, she’s gone above and beyond to help me get my loans and banking needs. Thank you Jenny and Granco you’re the best

(The above picture is out of date; they've remodeled. EDIT: PICTURE IS NOW CURRENT) Main points: • Remodeled Building • Branch Office in Moses Lake • Top Tier Service • Best Interest Rates I can find in Grant County • Excellent Member Services and Correspondence I've been a member for a few years, from the middle of my teenage years, and I have loved this financial institution so much. Top-tier service, excellent interest rates (0.25% APY for my savings account, compared to 0.05% or 0.025% APY for savings accounts from other institutions nearby), and at last year's annual meeting I made a proposal that was later instituted (small reward monthly raffle for like $25 at a local restaurant for taking out or paying back a loan). I am very very happy to be a part of the Granco family, and even with serious research, I can't find a better financial institution in the whole of Grant County.

Without going into grave detail, this credit union (specifically the Moses Lake branch, and I am leaving this review here as well bc this happens to be their corprate location) has very poor customer service and rapport. If someone is short with me once in a while, fine, everyone has bad days. But the MANAGER of this credit union is down right rude and blatently disrespectful EVERY time I come in, and judging by the chats I have had with other customers/members and the interactions I have witnessed her have with members other than myself I am appalled she still holds her title. I recommend taking your banking needs else where, to a credit union that has better customer service and holds themselves to a higher standard than this credit union does.

The Moses Lake branch no longer supports 'shared branching' which greatly reduces it's value to the public.

Great people, Very friendly and quick. They are more personal with you and address you by name yet still very professional.

I had a few minor issues with my account this week. I had the good fortune to chat with Dianne and Austin. They were both very very helpful and accommodating. They provided me with phenomenal service and a quick resolution. I’m very impressed with the team and hard work. Thank you both for all of your help. Very much appreciated

They are there quick so helpful and friendly. They treat you not only a member or a customer but like a family member listen to your personal life or problem like a family. They are awesome 5 stars

Without going into grave detail, this credit union (specifically the Moses Lake branch, and I am leaving this review here as well bc this happens to be their corprate location) has very poor customer service and rapport. If someone is short with me once in a while, fine, everyone has bad days. But the MANAGER of this credit union is down right rude and blatently disrespectful EVERY time I come in, and judging by the chats I have had with other customers/members and the interactions I have witnessed her have with members other than myself I am appalled she still holds her title. I recommend taking your banking needs else where, to a credit union that has better customer service and holds themselves to a higher standard than this credit union does.