Columbia Credit Union, Battle Ground, WA

Once again, they took $5 from our account for not doing a yearly txn. So i go in, to withdraw then deposit it back so they stop taking our nonprofit account money down to zero. If you go to all the trouble to do this, it would be a courtesy to put the $5 back every year. But no, they would rather punish their customer for not remembering to beat the yearly timer. I'm sure they invested our money though and earned their 1% but need $5 more. Columbia customer service leaves much to be desired. Suggest you bank elsewhere if you want to hold onto your money.

It's so convenient having my bank in the store I shop at. Always fast friendly accurate service. The Fred Meyer location does not have drive up, but there is a location close by Walmart that has drive up teller and ATM. The ATM at this location it new and looks like the latest technology.

I have never experienced such awful customer service! First I can't call and pay my Auto Loan over the phone because the processing of the transcation is to expensive so I have to wait until I'm 15 days past the cutoff to call and pay. Then when I call and pay the first thing the lady says is I will allow you to pay on the phone this once then next time you will have to do it online? (BTW the website is awful to use) So she takes my CC number and says is this a visa? I said yes and she told me that they don't accept Visa for auto loan payments????? How is that a thing?? I will say if I lived in state I would walk in and pay but I live in Alaska and paying with a card is the easiest way... I thought!

Do not expect any support while traveling overseas with CCU. I made arrigments 2 days before that I would be traveling to Europe and using my debit card. I gave them the list of countries I would be in and I was assured that everything would be fine. Half way through the trip they started declining transactions and I wasn't called, texted or emailed about these transactions. I contacted CCU and they told me that I need to be sure that I only make transactions where the merchant would allow me to put in my PIN. That doesn't happen or is rarely used in Europe since they have been using chip technology well before the US has. They cleard the fraud protection and said I could go ahead and use my card again. Well 48 hours later it started happening again. When contacting customer service they just gave me the scripted response of make sure you always have 2 forms of payment when traveling. I understand that. Thats just common sense. What I don't want to happen is my card declining everywhere I go in Europe. Come on CCU!

Janice is absolutely atrocious. Not warm or welcoming in anyway, rude and unpleasant staff. Will never return here because of her. Retire already YOU SUCK AT YOUR JOB & Can barely move ‼️‼️‼️

The staff are friendly and also know who I am so any and all transaction requests are very quick.

Once again, they took $5 from our account for not doing a yearly txn. So i go in, to withdraw then deposit it back so they stop taking our nonprofit account money down to zero. If you go to all the trouble to do this, it would be a courtesy to put the $5 back every year. But no, they would rather punish their customer for not remembering to beat the yearly timer. I'm sure they invested our money though and earned their 1% but need $5 more. Columbia customer service leaves much to be desired. Suggest you bank elsewhere if you want to hold onto your money.