Mountain Crest Credit Union, Arlington, WA

I was unfortunate enough to get this bank for my loan and I do not understand why a loan should be so difficult. How can you offer a service with only one or two options to pay. Very difficult online pay service and no working mobile banking app. Also setting up online account was like pulling teeth none of the tellers seem to understand it either. Nice service but jeez get with the times…

Have a car loan with Mountaincrest that I am so darn close to paying off... my frustration is regarding Incorrect reporting to credit bureaus resulting in inaccurate credit scores. Recently noticed on my Experian report, there are two seperate occasions this credit union has incorrectly reported "late payments" as being "30 days late" NEVER once has one of my payments been 30 days late, even during the toughest of times. The two months in which my payments were falsely reported as 30 days late: May 2021 and July 2021. According to my bank statements, I paid the first payment June 3rd, just a few days late, but within the given grace period. The 2nd late payment was paid August 11th. Just barely over the grace period but WELL under 30 days. I even remember calling this credit union and explaining to them that I was going through a tough time and that is why the payments were late. So I'm a little annoyed, considering this false reporting has heavily impacted my score.

Today is April 15. Nice am sunny weather outside. I walked very calmly into the credit union. There was NO line. There was a nice lady customer watching TV. Sudenly one teller yells over to the other teller saying that it is NOT my turn. It was the ladys turn that was watching TV. Sorry, but why was the TV watching lady not in line and why the additude directed to me ? I was in great mood and Im now suddenly feeling like I did something wrong. About 50 percent of the time when I come here it seems like maybe people dont get along in here or they hate their jobs. Yep again walking on egg shells in here. I think its time for a new more upbeat credit union.

Drove over 40 miles from Darrington to Mountain Crest, the closest option in my network of credit unions that works with my home credit union. I was told that they would not be able to help me as their computer system was down. They wouldn't give me an estimated time that the issue would be fixed. They did refer me to another credit union in the same network, Alaska USA, but that one didn't open until ten. When I attempted to explain why that wouldn't work because of a prior commitment back in Darrington, I was interrupted rudely. I then asked if they would possibly give me a call when their system was back up, thinking that I could run other errands while I was in Arlington and that maybe they would be back up before the other credit union opened. I was again interrupted, this time with laughter and a statement that no, they have far too much to do to call everybody. Extremely disappointed, I went to Alaska USA credit union to wait until they opened so that I could deposit my check. I was late getting back to Darrington but they at least were friendly, professional, and their computers were working. I have been banking with my home credit union (Potlatch No 1) for years and they have always provided personal, friendly service. I see no reason to switch but if we ever do, it will never be to Mountain Crest.

One of the tellers there is rude. She needs to be put in the back room away from customers or trained on how to speak nicely to people. I am sure the employees there know who I am talking about.

Love this cu. BEST customer service from any cu I have ever had!. Love the easy online banking. The ability to do phone shared branching is so convenient.

I have had poor customer service that has affected my credit. I have called to pay my loan but b/c the worker had not charged my card properly per their own policies they had refunded my money and it was hard to contact the woman who I had to speak to b/c I was not allowed to pay for my loan w/out speaking to her first. I have experienced rude employees and who laughed or made smart remarks when I simply told them I would not like to pay online in previous encounters. When paying for multiple months ahead the woman laughed and said “oh, you want me to add up the total for you too?!” I attempted to call them two weeks ago in regards of my loan and they told me they will have the person call me and I have not yet received a phone call. I am a respectful person, I try to treat everyone with kindness. There is no transparency and lack of customer service.

I was unfortunate enough to get this bank for my loan and I do not understand why a loan should be so difficult. How can you offer a service with only one or two options to pay. Very difficult online pay service and no working mobile banking app. Also setting up online account was like pulling teeth none of the tellers seem to understand it either. Nice service but jeez get with the times…