Peoples Advantage Federal Credit Union, Petersburg, VA

The wait time for when you have to call them puts the “T” in TERRIBLE!! But the representatives are actually great. My advice: Hire more people I should not have to wait almost 2 hours to get someone on the line.

My mom referred me to this bank, they have some positives However, as far as protecting an individual as a consumer… They have not executed! Most banks process claims right away, and then investigate. In my case I assume they are investigating however, I just don’t know. I’ve got several reasonings as to why my claim hasn’t been processed, or reviewed in a timely manner. (Staffing issues, promotions, webinars, lunch breaks) & every excuse under the moon as to why claim hasn’t been reviewed for provisional credit. I sent over 5 pages as to why I shouldn’t of been charged by this particular merchant. It’s now been over ten BUSINESS days & still not a peep. My family has experienced more then just this situation, when it comes to PAFCU not protecting the consumer. I just feel as if their inner issues between the two banks supersede customer need. They are a little out of date with some other their features, & practices as well for example Apple Pay, Zelle, & up to 10 day (or longer) wait times on claims. I do like the bank, I can only pray they get it together.

I am satisfied with the customer service and someone always supportive. Wouldn't trade my banking service

Can never get in touch whether the phone or email. They were good years ago. I will be getting my money out and not looking back!

Awesome customer service and personal service. Treat you like family. Look forward to many years as a member. Have been with many banks where i have had horrible experiences. Came to People's Advantage and spoke with a knowledgeable lady with outstanding people skills and personality named Jessica who opened my account and went over my credit. She was very helpful and took the time to answer all my questions. I highly recommend this credit union.

I've recently worked with the local outreach branch on Perry St and it was a great experience. Their facility is comfortable and feels like a hangout. I have seen how they are in support for the local community and I appreciate that.

When I come inside the employees are courteous and polite. But when I call nobody answers the phone. The automated service gives you the run around and nobody ever picks up. Very nerve wrecking when you are incapacitated and trying to handle your business.

Awesome customer service and personal service. Treat you like family. Look forward to many years as a member. Have been with many banks where i have had horrible experiences. Came to People's Advantage and spoke with a knowledgeable lady with outstanding people skills and personality named Jessica who opened my account and went over my credit. She was very helpful and took the time to answer all my questions. I highly recommend this credit union.