Bronco Federal Credit Union, Franklin, VA

Probably the nicest banking experience you'll ever have. Such polite tellers, staff, management, etc. My family has been doing business with BFCU for decades now. They have always gone above and beyond for their accounts. I HIGHLY recommend people to bank with a Credit Union, and NOT a traditional bank. Have you noticed that it seems like every bank out there gets bought out time and time again? It's because they suck. However, credit unions? Places like Bronco and Navy Federal? They've garnered constant success. It's because they look out for their MEMBERS. Not some board filled with aged, lost men.

I came here to seek information on the Credit Union's relationship with business owners. When I arrived, Mrs Diana S promptly answered all of my questions. I like that if I open up an account it would be her that I would be speaking with and not a myriad of different people. She even went as far to call the CEO of the Credit Union at my request. This was superb service. I did not open up the business account today, as I am still "dating" different institutions, but she is definitely number one in the running for my company bank account. Great service indeed.

So friendly always very helpful been with them for a long time

Awesome place to do banking,from savings to loans! Great friendly staff!

Nice

Absolutely awful experience from Day 1. There is no possible way to make any online or over the phone payments and I am completely locked out of my online account with no help. If you use this bank, you like me, will be stuck driving to the bank every month for the next 5 years in order to pay in person (like it is 1952,) because of the complete ineptitude of this sad excuse for a bank. If any of this atrocious process was explained at the point of my car purchase I would have easily gone with the other loan I was pre-authorized for. In addition to this primary complaint they are fond of the method of customer service in which they keep you on a loop of robotic voices and never help you or put you in contact with a human being, that is, until you tell them you want a new loan, in which they immediately get you to a human representative because they are apparently apathetic as well as incompetent. Stay away.

Probably the nicest banking experience you'll ever have. Such polite tellers, staff, management, etc. My family has been doing business with BFCU for decades now. They have always gone above and beyond for their accounts. I HIGHLY recommend people to bank with a Credit Union, and NOT a traditional bank. Have you noticed that it seems like every bank out there gets bought out time and time again? It's because they suck. However, credit unions? Places like Bronco and Navy Federal? They've garnered constant success. It's because they look out for their MEMBERS. Not some board filled with aged, lost men.

I came here to seek information on the Credit Union's relationship with business owners. When I arrived, Mrs Diana S promptly answered all of my questions. I like that if I open up an account it would be her that I would be speaking with … More