Topside Federal Credit Union, Dahlgren, VA

The worst bank i have ever been with. They have NO 24 hour customer service but yet they will block your card even when you have available funds and you won't be able to use your OWN money until they open up. They don't assist you after their hours. The most inconvenient bank i have ever banked with. I could be left stranded trying to get gas and they will block your card randomly and at times when u can't even call the bank to fix the issue.

I've been with NSWCFCU for well over a decade, and they never disappoint. Loans are wimple, approved quickly, and have clear terms. Their VISA card has stayed a low fixed rate the entire time, without all the surprises other issuers have pulled in recent years. Branches are well staffed, and online bill pay works wonderfully. Best of all, if there is an issue to address, staff goes above and beyond to represent and serve you. NSWC knows how to KEEP customers!

I forgot to ask how to spell her name but she was so helpful!!!! Her name was Adera and she was super sweet and helpful and a life saver!!! My wallet was stolen and she was able to help me quickly and was very professional!!! THANK YOU AGAIN

Cannot get anyone on a phone line. Monthly fees wipe out ANY savings you might start out with.

I chose NSWFCU ( now Topside) for a personal account in 2012 as a school social worker in King George County. I again chose NSWFCU for a business account in 2017 when I opened up a private practice to provide affordable mental health care in the community. I did this to support local businesses. However, this credit union will not protect me as a customer and part of the community. There was a death in our family this month, and I took time off to take care of the cremation, etc. My account was low and went into the negative due to electronic charges that I was unaware of. I was charged $32 for attempted charges as low as $5, and Topside continued to allow charges even though the account was negative. I have over $400 in NSF fees this month from unauthorized electronic debits attempted multiple times. I have not written bad checks that have bounced or taken advantage of Topside. Topside ( formerly NSWFCU) has denied my request to stop charges and only allow deposits. I have only been told that there is nothing that they can do while my account is in the negative. Like most Americans, $400 is a significant amount. This situation has led to other essential bills being unpaid. I am disappointed that a credit union in our community will hang people out to dry in a difficult time only to make profits. I would encourage community members and small business owners to reconsider their relationship with Topside FCU since they do not adhere to the values that keep our families safe and thriving. Dawn Cooperstein LCSW (formerly Weisenberger ) .

I forgot it's illegal to be poor in America. To my admission, I misunderstood how much money was left in my account. What I don't understand is the fee of over $30 putting my account in the negative, just for me to still owe the gas station. Now I have to pay the bank and the gas station extra late fees, totaling over $100 for $25 in gas.

I've been with Topside for well over 20 years, and they never disappoint. Loans are simple, approved quickly, and have clear terms. Their VISA card has stayed a low fixed rate the entire time, without all the surprises other issuers have pulled in recent years. Branches are well staffed, and online bill pay works wonderfully. Best of all, if there is an issue to address, staff goes above and beyond to represent and serve you. Topside knows how to KEEP customers!