KeyBank, Tremonton, UT

After banking with this bank for about 7 or 8 years, I have had the worst experience. My accounts had restrictions placed on them due to a check I tried to deposit on September 15ish, I had no idea it was a fraudulent check until almost a month later. No communication was done by the branch to let me know my accounts were basically frozen until I went in because my debit card was denied. Only then did I learn that my accounts had "restrictions" on them. ONE MONTH LATER. They then told me they couldn't do anything and I had to call the fraud department, which I did. The fraud department told me the branch was the one that had to remove the restrictions. I went in AGAIN and the lady there told me she had to make a few calls and then she'd get back to me. It's been almost 2 weeks later and I haven't received any sort of communication from them, and my accounts are still "frozen". ALMOST TWO MONTHS OF NOT BEING ABLE TO ACCESS MY OWN MONEY, AND THEY WON'T DO ANYTHING. Never banking with a bank again, bank with a credit union. Much better than a freaking bank.

Key Bank is horrible. They are not helpful at all. I went in to cash my work check. And they refused to cash it. I work here in town. So my check is from a local employer. And they wouldn't even verify with my employer. They plain refund to cash my check. Even thought I had a checking account with them. And it wasn't in the negative.I had to go somewhere else to cash my work check. I was talking to my neighbor. And they did the same they to her. I wouldn't recommend this bank to anyone. Stay clear

Worst bank around. Completely screwed me over, admitted it was their fault and still said oh well. Don’t trust them!!

Nice bank

Great Bank, great people.

After banking with this bank for about 7 or 8 years, I have had the worst experience. My accounts had restrictions placed on them due to a check I tried to deposit on September 15ish, I had no idea it was a fraudulent check until almost a month later. No communication was done by the branch to let me know my accounts were basically frozen until I went in because my debit card was denied. Only then did I learn that my accounts had "restrictions" on them. ONE MONTH LATER. They then told me they couldn't do anything and I had to call the fraud department, which I did. The fraud department told me the branch was the one that had to remove the restrictions. I went in AGAIN and the lady there told me she had to make a few calls and then she'd get back to me. It's been almost 2 weeks later and I haven't received any sort of communication from them, and my accounts are still "frozen". ALMOST TWO MONTHS OF NOT BEING ABLE TO ACCESS MY OWN MONEY, AND THEY WON'T DO ANYTHING. Never banking with a bank again, bank with a credit union. Much better than a freaking bank.

Key Bank is horrible. They are not helpful at all. I went in to cash my work check. And they refused to cash it. I work here in town. So my check is from a local employer. And they wouldn't even verify with my employer. They plain refund to cash my check. Even thought I had a checking account with them. And it wasn't in the negative.I had to go somewhere else to cash my work check. I was talking to my neighbor. And they did the same they to her. I wouldn't recommend this bank to anyone. Stay clear

Worst bank around. Completely screwed me over, admitted it was their fault and still said oh well. Don’t trust them!!