First United Bank - Marble Falls, Marble Falls, TX

Rob Ellis really helped Staci, my wife & I feel very comfortable w/ our construction loan/ mortgage loan. There were sometimes I was getting discouraged about information needed for underwriter & Rob guided me to the finish line. I feel he went out of his way to help. I appreciate all he did. Cody Huff

I have banked with First United since 2013 and was American Bank. I have always had great service. We decided we wanted to buy a home. I reached out to Rob Ellis back in February. He walked me through a few things to clean up. He was super helpful through the entire process and we just closed on the home today. There were times when I had numerous questions and concerns. Rob was patient and took all the time I needed to answer the questions. Do not hesitate to use them for your mortgage needs! Thanks again, Rob, Lauren, and the mortgage team! Easy and smooth process.

We've finally left First United Bank and regret having opened an account there. First United demonstrated to us multiple times that they prioritize profits over their responsibility to their customers. During our time as customers, we found that we had to be vigilant about monitoring our account for exorbitant fees, and finally decided that First United was a poor custodian of our money and wasn't worthy of our trust.

Rob Ellis was our loan officer and we were very pleased with his efforts and support. We had very good communications throughout the process and Rob got us a great mortgage package, he took extra efforts to include everything that we wanted in the mortgage. Thanks Rob.

If you have minimal expectations this is your bank! Not necessarily this branch but the bank in general is out of touch and not in the 21st century. Their ATM's and online access is antiquated and don't function properly on Apple products. In the last several months I've probably spent 4 hours on the phone with support. You can't access statements if you use Safari and Bill Pay only works in Google Chrome but will lock you out after a second attempt. At my branch it took almost 2 months to get into my safe deposit box because the banks key didn't work. It was totally ridiculous and not even a gesture to compensate me for repeated trips and ultimately meeting their locksmith. I bank with multiple banks and have nowhere close to these kinds of issues.

My wife and I recently had the pleasure of working with Rob Ellis and his exceptional team as first-time home buyers. From start to finish, Rob made the entire mortgage process smooth, stress-free, and truly personalized. We cannot recommend him highly enough! Rob and his team's dedication and commitment were evident from the very beginning. They were always available whenever we had questions or needed assistance, providing prompt responses and clear guidance throughout the entire journey. As first-time buyers, we had numerous uncertainties, but Rob patiently addressed each one, making us feel at ease and well-informed. One of the standout qualities of Rob Ellis and his team was their efficiency in processing documents. They streamlined the paperwork and ensured that everything was handled promptly, which helped expedite the closing process and made us feel confident in our decisions. Moreover, what sets Rob apart is the genuine care he demonstrates for his clients. Despite handling many important matters related to our home loan, he never made us feel like just another number. Instead, he took the time to understand our unique situation and financial goals, tailoring his services accordingly. Rob Ellis truly exemplifies professionalism, expertise, and a customer-first approach. Thanks to his invaluable assistance, we now have the keys to our dream home and can't thank him enough for making this milestone possible. If you're looking for a mortgage broker who goes above and beyond, Rob Ellis is the one to trust. We wholeheartedly recommend him and his team to anyone seeking a seamless and personalized home buying experience. Thank you, Rob, for everything you've done for us!

Love this bank but I agree with the ATM post, they spent months and who knows how much money moving the ATM into the WORST spot to try and drive through. its impossible to not run over the curb or sidewalk to get out. At this point I would rather park and walk in to use the ATM or go anywhere else because of how inconvenient it is.

The ATM drive way is ridiculous who ever decided on that design needs a different job. I can't believe they would put such a tight turn in truck country. If you need someone with common sense to help let me know but it needs to be fixed.