First Service Credit Union, Katy, TX

The auto loan process was handled exceptionally well. Was walked through the process step by step and all questions were answered when asked. The communication was great and when we had any issue they went out of their way to offer workarounds and solutions. Couldn’t be happier with the service I received

Today I visited this Credit Union that I’ve been going to since 2017 and has the kindest encounter with their new Branch Manager Jesus. Super friendly and quick service. I like being a member here for many reasons. They don’t charge fees, have great customer service and have always helped me when I’ve had any issues or concerns. I’d recommend going by to see how they can help you and your family.

UPDATE: First Service = No Service. I just returned home from yet another trip to this location where the ATM is not accepting cash or check deposits. This happens more times than not. I emailed the main office weeks ago from the last time to inquire about where to go because the ATM at this location is constantly not working and the Park Ten location only dispenses cash. I never even received a response from them and will be closing this account first thing tomorrow. Modern bank with old fashioned service! Sonia was a delight to work with and the entire experience was seamless. My only regret was not popping in sooner to open my account. The "big name banks" cannot touch First Service's product offering or service. Thanks!

If I could give ZERO stars I would!!! This is the worst creit union i have ever been with. They charge unesssecary and not to mention hidden fees. They over drafted my account by $500 because they claimed I did not opt out of the overdraft protection which I did opt out of it on my app. It WASNT TURNED ON BUT THEY SAID IT SOMEHOW WAS SET TO ON IN THEIR SYSTEM I CALL LIES AND DECEIIT!! Then I recently have been going through a financial hardship which I stayed in contact with them about because my $300 loan was past due. I made payments when I could which I was told was fine. Now I wake up to go get get gas and my card it declined!!! GUESS WHAT FSCU DISABLED MY DEBIT CARD DUE TO A PAST DUE BALANCE WHICH IVE BEEN IN CONTACT WITH THEM ABOUT SINCE DAY 1!! I HAVE A 4 MONTH OLD CHILD, WHAT IF THERE WAS AN EMERGENCY?!?! I WILL NOW BE PAYING THIS LOAN OFF THANKFULLY AND TAKING ALL OF MY FUNDS ELSEWHERE THIS IS A POOR EXCUSE FOR A BANK AND THEY NEED TO BE SHUT DOWN. ALL THEY DO IS GET OVER ON PEOPLE AND THE REPS ARE RUDE AND DISRESPECTFUL!

I am a newbie to Katy. After reading all of the reviews, I decided to take my chance and go with this credit union. I know everyone experience is different, but my experience was great. The Teller Ms. Rosa was extremely knowledgeable and friendly. She answered all of my questions and concerns. I opened a checking and savings account and I am looking forward to doing busy with this credit union. However, I did notice that this location is very busy. So I will doing the majority of my business online .

We had a car loan through this company. They auto-withdrew an extra payment from us after the vehicle was paid off. We didn't think much of it until we got a statement that they are now charging us a $5 statement fee. Then charged us another $5 to mail us our money back. So I paid you every month with interest on time for the life of my loan then you charge me more to get my money back. Pretty disappointed that this is how they wanted to do business with me.

I've been a member for years.....but customer relations has went way down hill. Hardly any atms anywhere that's you don't get a fee for can't do mortgage, can't do business loans don't want to help you refinance anything......I'm seriously considering getting a new bank!

Ms. Mannar at katy location is the most helpful banker we encountered , she goes out of her way to help you with any problem and make you worry free. Caroline and I appreciate her very much ,,