Black Hills Federal Credit Union, Sturgis, SD

Worst bank/credit union I've tried to do business with in 40 years. Their bill pay does not work, their system sends your payment to random addresses which will take you days to deal with. They have no explanation and cannot fix the issue. They simply asked me not to use bill pay. Further, you cannot make deposits greater than $2000 UNLESS it is a direct deposit from an employer. Please RUN and find a better more responsible place to put your money.

Do not bank here! They are literally the worst bank, we have had nothing but issues with them! Also they say you can overdraft with emergencies, but when that happens you can’t. They do nothing to help you at all. And then send you jumping through hoops when you need help and then still deny you. Horrible bank.

I love this bank except it takes FOREVER to do banking. We have been waiting in the drive through for almost 10 mins now only to deposit 2 checks and a little bit of cash no one else in the drive through bank parking empty so not to be rude but really what is taking so long.

It's a real bummer that locals and members of this credit union can't use the drive thru or ATM because they rent their lot out for rally. Very inconvenient and disappointing. Otherwise, I have no complaints or issues.

Pretty typical at this point for SD, but how this place is run makes no sense. They are a co-op branch, which means you are supposed to be able to use them if you are a member of another credit union. Half the time, they can't verify my identity (never had this issue anywhere else in the country). Yesterday, needed quarters back from a $5 for laundry. This simple task required an ID, a signature, my birth date, address and last 4 of my social security number. Logged into my account at home and they actually deposited the $5 to my account, just to immediately withdraw it again. The incompetency of this place never ceases to amaze me. Literally, just to exchange a $5 for quarters. Nothing else. 2 stars cause they managed to actually do it this time. I'm impressed.

Worst bank/credit union I've tried to do business with in 40 years. Their bill pay does not work, their system sends your payment to random addresses which will take you days to deal with. They have no explanation and cannot fix the issue. They simply asked me not to use bill pay. Further, you cannot make deposits greater than $2000 UNLESS it is a direct deposit from an employer. Please RUN and find a better more responsible place to put your money.

Want your money stolen bank at BHFC ! When disputing a charge that clearly wasn't authorized don't waste your time criminals !

Do not bank here! They are literally the worst bank, we have had nothing but issues with them! Also they say you can overdraft with emergencies, but when that happens you can’t. They do nothing to help you at all. And then send you jumping through hoops when you need help and then still deny you. Horrible bank.