Georgetown Kraft Credit Union, Georgetown, SC

I'm sitting here in front of the bank because I just went grocery shopping and my card was declined. So I was going to transfer some money into that account but the online service is down. So I thought maybe the app wasn't working but that was not the case so I tried to call. None of those services are working they're unavailable. So after many hoops and loops I get a customer service rep on the phone being it Saturday now I'm talking to a foreign country. I give them identifying information as to when I use the card last where I used it how much it was for my zip code I answer all their questions the last question she asks is what the last four digits of my account number is. I'm an hour from home and do not have my accounts in front of me so I don't know therefore she cannot give me any information. This is been a very humiliating day I'm hoping I can get my stuff at Sam's club because that's an hour away from my home and I have no other means to give them money. I tried going to the ATM but it is not working either. I will be closing this account!! This is the fourth negative occurrence I've had with them! Totally unbelievable! Now what do I do? I can't get money out of the ATM and my cards being declined. Totally inexcusable!

Would rate less than one star if could. Manager at the Bourne branch (across from the paper mill) is about the worst manager ever. Staff is incredibly inconsistent, the staff is never the same, ever changing (probably due to management, or lack there of.) this place has a lot to work on, and most of it is in house. Also the app never works, and they love to charge fees wherever they can. Which I think is funny, considering they’re supposed to be better than corporate banks

I needed some Financial records printed off. Charlene Leigh went above and beyond to get me my records. She called me kept me in the loop. tokd me when they were done. I showed up and needed extra copies. she then took her time made me some extras. Truly appreciate the service and friendship. Thanks so much Charlene.

Good customer service. But honestly no banking over the weekend? Not even on the app. It's 2020 not 1920. Get with the times GKCU

Staff is very friendly and courteous,they also have a lot of patience and never rush you .

I usually do business at the branch in Pawleys Island, but have been to the main branch in Georgetown. I have found that all of the staff at each location are very kind, very helpful and treat me like a small town part of a family. Everyone acts happy to help and ready to serve my needs. My husband and I recently took out a car loan and the loan officer, Teena, was very personable and helpful. It certainly made me glad to work with people that appreciated my business and were so eager to make the process go well for us.

If I can give 0 stars I would. What I dealt with that day, should have never, never happen. I went to the bank on Bourne street by the paper mill September 15, 2023-Friday. Was withdrawing my money out of my bank account. Sat for a little over 5 minutes. So, I’ve been banking with them for years, and usually it doesn’t take that long for them to conduct this transaction and give me my money. I looked up and I had to ask them, what’s going on? The excuse I got was that she and another teller needed to see my face to give me my money. I had to tell them, “oh, I could send my ID!” Ok then, if that was the case, why didn’t she press the speaker to ask me to send my ID through the tube? Why did I had to ask them what was the problem after waiting over 5 to 10 minutes.I don’t believe that was the case about seeing my face before you gave me my money. Again, why didn’t this teller buzz the speaker for me to look their way. So, after I left there today, I didn’t appreciate how that was conducted. Also, the other teller sent the money, and very unprofessional. No kind of “have a good day,” or anything. I mean, they had at least 3 people coming to the window looking at me, to see if I was who I was!!! WHY DIDN’T THEY ASK FOR MY FREAKING ID IN THE FIRST PLACE!!! I did not like the way that made me feel. …and I’m seriously going to report this! If this is how members are going to be treated, never mind, I am going to remove my funds and bank somewhere else!!!! That really made me feel some type of way, and we need to stop doing that to other people. No one, of any status should be made to feel that way!!!!! NO ONE!!!!

It would be great to be notified at ALL times when the server is down or maintenance is being done on the system. No one should be surprised of failed attempted transactions when trying to transfer funds, attempting to pay a bill or make a purchase after hours.