First Capital Federal Credit Union, York, PA

-100. They're a bunch of thieves. I've wanted to close my account for years now, its been inactive since I moved from York in 2018. Last November a random $5 charge tried to come out the account from PayPal and bc the account is inactive, I had no idea. They're now harassing me for nearly $150 in overdraft charges and telling me I'd have to physically come to the bank just to close my account....I live in Virginia. They're smoking crack if they think I'm paying it. It'll stay just like that and I don't feel bad for cursing out every person I spoke to. This place sucks.

I don’t care how low of an APR rate these people give you. DO NOT get a loan here. It took me two months to make my last payment because getting money into the account when living out of state (moved recently)is impossible. So I kept occurring interest of 20 cents every time I had to wait for a transfer to be sent to their account. And they did nothing to try and help. AND THEN worst of all - they messed up sending my paid loan info to the DMV so as I waited beyond the 4-6 weeks… no title came. So now we wait ALL OVER AGAIN because of their negligence. Would give it 0 stars if I could.

I belonged to a credit union that got bought out from First Capital Credit Union.. I have other banks and credit unions that I use so I didn’t keep much money in FCCU. I had $70.46 in my account just to keep it open if I decided to get a loan. The other day I received a letter in the mail giving my current balance $55.48, I was puzzled why I didn’t have $70.46, I read the statement and it said “withdraw dormant fee”, I never heard of a bank or C.U taking money from a customer. They take $5 a month if you don’t use them. I called the York branch and explained everything to a manager, she didn’t care about the money being taken out of my account. Needless to say I closed my account!! Don’t use this C.U.

I agree with other consumers their policies and practices are outdated. I moved my children's accounts to online banking years ago and received awesome CD rates. I only had this account open because of my direct deposits that were already set up with them, but after a less than accommodating customer service experience, I'm out.

They are the best bank I have ever been with! Yes I have had some issues with a single teller who is just a rude person. Also I wish they had more locations. But as a bank they are great! Their programs excellent, money exchange rates, help, and interest rates! I also really prefer the name as a history buff, most people forget York,PA was where we drafted the Articles of Confederation while Philadelphia was under English rule. Washington moved to protect York by posting at Valley Forge.

Only thing I don't understand is how in 2023 a EOE employer has 0 colored people working at this bank not one minoritie yet the all female staff seems to be ok sitting around talking to each other while there 6 people waiting for one teller to help them. I been a member for 20 years and can only say the past five years this bank has gotten bad with customer service. It's sad how certain ethnic groups are not held accountable or treated like others are you would think they would try and do better with a job that is 100 percent customer related

I don’t care how low of an APR rate these people give you. DO NOT get a loan here. It took me two months to make my last payment because getting money into the account when living out of state (moved recently)is impossible. So I kept occurring interest of 20 cents every time I had to wait for a transfer to be sent to their account. And they did nothing to try and help. AND THEN worst of all - they messed up sending my paid loan info to the DMV so as I waited beyond the 4-6 weeks… no title came. So now we wait ALL OVER AGAIN because of their negligence. Would give it 0 stars if I could.

I’ve been a customer since 1993. Everyone has been helpful and some go above and beyond their job description. Some are so patient with me when I don’t understand a process. Thank you for your excellence.